Defusing Emotions in a Conflict

The video tutorial discusses how to manage emotions during conflicts by recognizing internal emotional triggers, showing empathy, and understanding others' perspectives. It emphasizes the importance of emotional intelligence in managing one's feelings and suggests taking time out to cool down before resolving conflicts. The tutorial advises against avoiding conflicts and highlights the need to reconvene after a break.

What are the internal signs that indicate you are experiencing frustration or annoyance during a conflict?

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How can showing empathy and understanding for the other person's point of view help in resolving a conflict?

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In what ways can emotional intelligence play a role in conflict resolution?

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What is the importance of taking a time out during a conflict?

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What should you do after taking a time out in a conflict situation?

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