US Presidential Election 2016 - Hillary Clinton and Donald Trump voxpops

The speaker criticizes a figure for making unrealistic promises and questions their ability to fulfill them. Despite lacking experience in nonprofit, military, or social sectors, the figure has significant support. The speaker highlights the importance of understanding people and the country, contrasting business skills with social awareness.

In what ways does the speaker suggest that business acumen alone is insufficient for leadership?

What does the speaker imply about the importance of understanding the people one leads?