Day two of the Post office inquiry

The transcript discusses the dissatisfaction with a copy-pasted apology from the post office. The speaker emphasizes the need for a personalized apology and expresses frustration over the post office's refusal to admit liability. The conclusion highlights the inadequacy of the received letter.

What was the speaker's reaction to the admission of liability in the apology?

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What was the nature of the communication received from the post office?

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