Human Relations Approach in Experiments

The video discusses the human relations approach, focusing on the Hawthorne experiments led by Elton Mayo. These studies revealed that social factors, rather than physical conditions, significantly impact worker productivity. The experiments included the illumination study, relay assembly test room, mass interviewing program, and bank wiring observation room. Key findings highlighted the importance of group dynamics, employee attitudes, and informal relationships in the workplace. The human relations approach emphasizes that organizations are social systems where emotions and group behavior play crucial roles.

Who is credited with the development of the Human Relations Approach?

• Frederick Taylor

• Henri Fayol

• Elton Mayo

• Max Weber

What was the surprising outcome of the Illumination Experiment?

• Productivity decreased with increased lighting

• Productivity increased even with decreased lighting

• Productivity remained constant regardless of lighting changes

• Productivity increased only with very high illumination

In the Relay Assembly Test Room Experiment, what factor was found to significantly influence productivity?

• Lighting conditions

• Strict supervision

• Worker attitudes and group dynamics

• Monetary incentives

How did the changes in rest periods affect productivity in the Relay Assembly Test Room Experiment?

• Frequent short breaks increased productivity

• Increased rest periods decreased productivity

• Appropriate rest periods increased productivity

• Rest periods had no effect on productivity

What was the impact of reverting to original conditions in the Relay Assembly Test Room Experiment?

• Productivity increased further

• Productivity remained unchanged

• Productivity decreased significantly

• Productivity dropped to initial levels

What change in the interviewing method improved the Mass Interviewing Program?

• Switching to direct interviewing

• Using a questionnaire format

• Conducting interviews in groups

• Adopting non-directive interviewing

What did the Mass Interviewing Program reveal about worker behavior?

• It is solely determined by monetary rewards

• It is unaffected by social experiences

• It is primarily influenced by individual goals

• It is heavily influenced by group behavior

What was the main finding of the Bank Wiring Observation Room Experiment?

• Productivity is unaffected by group dynamics

• Workers set lower targets to protect jobs

• Informal relationships do not affect productivity

• Workers always aim for maximum productivity

Why did workers in the Bank Wiring Observation Room Experiment set lower productivity targets?

• To avoid layoffs

• To reduce work hours

• To impress management

• To receive higher bonuses

What was a key characteristic of the Human Relations Approach identified from the experiments?

• Strict supervision is necessary for productivity

• Organizations are social systems with interacting groups

• Monetary incentives are the primary motivator

• Organizations function as isolated systems