How to Handle Conflict: Crash Course Business - Soft Skills

The video discusses conflict management, emphasizing the importance of handling conflicts with finesse and thought. It outlines five strategies for conflict resolution, including compromising, collaboration, authoritative command, accommodation, and avoidance. The role of third parties in conflict resolution is highlighted, along with tips for giving and receiving feedback. The video also covers how to apologize effectively, stressing sincerity and understanding the impact of one's actions.

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