Delight your customers by being the best at what you do

The video emphasizes the importance of being the best in business, particularly in creative fields, to delight customers. It shares a case study of Debenhams' refurbishment, which won accolades for being the best department store. The speaker concludes by stressing the need to strive for excellence and work with top consultants to achieve success.

What new insight or understanding did you gain from this video?