Effective Communication and Problem Solving

Effective Communication and Problem Solving

Assessment

Interactive Video

English

6th - 7th Grade

Hard

Created by

Richard Gonzalez

FREE Resource

Ronnie shares a story about poor customer service and relates it to language learning. He emphasizes the importance of admitting when you don't know something and finding solutions. The video provides professional ways to respond to questions when unsure, encourages honesty, and suggests alternative phrases to use. Ronnie concludes by encouraging viewers to seek answers and help others.

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was Ronnie's main issue with the customer service at the computer store?

The store was closed.

The staff was unhelpful.

The prices were too high.

The store was too crowded.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Ronnie suggest doing when you don't know the answer to a question?

Change the topic.

Admit you don't know and find the answer.

Make up an answer.

Ignore the question.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a student asks a question you can't answer?

Tell them to ask someone else.

Make up an answer.

Ignore the question.

Admit you don't know and find the answer.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why does Ronnie believe it's important to admit when you don't know something?

It saves time.

It helps maintain honesty and credibility.

It avoids further questions.

It makes you look smarter.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Ronnie's advice for when you don't know an answer at work?

Admit you don't know and offer to find out.

Pretend you know the answer.

Ignore the question.

Blame someone else.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Ronnie's view on making up answers?

It's acceptable if you're unsure.

It shows confidence.

It harms your reputation.

It's a good way to avoid questions.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of a professional way to say 'I don't know'?

It's not my problem.

I don't care.

Let me find out for you.

I have no idea.

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