Effective Communication and Problem Solving

Ronnie shares a story about poor customer service and relates it to language learning. He emphasizes the importance of admitting when you don't know something and finding solutions. The video provides professional ways to respond to questions when unsure, encourages honesty, and suggests alternative phrases to use. Ronnie concludes by encouraging viewers to seek answers and help others.

What was Ronnie's main issue with the customer service at the computer store?

• The store was closed.

• The staff was unhelpful.

• The prices were too high.

• The store was too crowded.

What does Ronnie suggest doing when you don't know the answer to a question?

• Change the topic.

• Admit you don't know and find the answer.

• Make up an answer.

• Ignore the question.

What should you do if a student asks a question you can't answer?

• Tell them to ask someone else.

• Make up an answer.

• Ignore the question.

• Admit you don't know and find the answer.

Why does Ronnie believe it's important to admit when you don't know something?

• It saves time.

• It helps maintain honesty and credibility.

• It avoids further questions.

• It makes you look smarter.

What is Ronnie's advice for when you don't know an answer at work?

• Admit you don't know and offer to find out.

• Pretend you know the answer.

• Ignore the question.

• Blame someone else.

What is Ronnie's view on making up answers?

• It's acceptable if you're unsure.

• It shows confidence.

• It harms your reputation.

• It's a good way to avoid questions.

What is an example of a professional way to say 'I don't know'?

• It's not my problem.

• I don't care.

• Let me find out for you.

• I have no idea.

How has the word 'Google' evolved in the English language?

• It is only a noun.

• It is an adjective.

• It is now used as a verb.

• It is a slang term.

What should you do if you don't know the answer to a question in a business meeting?

• Change the subject.

• Make up an answer.

• Ignore the question.

• Admit you don't know and offer to find out.

What should you do if you need more time to think of an answer?

• Ignore the question.

• Say 'I don't know' and move on.

• Ask for a moment to think.

• Guess the answer.