Business School 101: Social Exchange Theory Quiz

What is the primary goal of social exchange theory in workplace interactions?

• To ensure equal distribution of tasks

• To increase competition among employees

• To maximize benefits and minimize costs

• To promote individual achievements

Which concept in social exchange theory involves the expectation of mutual response?

• Equity

• Trust

• Reciprocity

• Social rewards

How do individuals evaluate their relationships according to social exchange theory?

• By comparing emotional connections

• By assessing mutual interests

• By analyzing past experiences

• By weighing costs and benefits

What is a key motivator of human behavior in social exchange theory?

• Job security

• Work-life balance

• Social rewards

• Financial incentives

How can businesses use social exchange theory to enhance employee motivation?

• By providing fair compensation and recognition

• By offering flexible work hours

• By increasing workload

• By promoting competition among employees

Which company uses social exchange theory to enhance customer loyalty through its Prime Membership program?

• Microsoft

• Amazon

• Google

• Starbucks

How does Starbucks apply social exchange theory in its management practices?

• By offering flexible work hours

• Through employee recognition and reward programs

• Through competitive salary packages

• By providing free coffee to employees

What is a limitation of social exchange theory related to cultural perspectives?

• It ignores the role of technology

• It focuses only on Western cultural norms

• It assumes all cultures value individualism

• It overemphasizes emotional factors

Which limitation of social exchange theory involves the assumption of rational behavior?

• Cultural bias

• Neglect of power imbalances

• Overemphasis on rationality

• Simplification of social interactions

What does social exchange theory potentially oversimplify in social interactions?

• The role of technology

• Complex emotional and psychological factors

• The importance of financial incentives

• The impact of leadership styles