The Interview Game Quiz

What is the STAR method used for in interviews?

• To evaluate technical skills

• To structure answers to behavioral questions

• To assess leadership qualities

• To test problem-solving abilities

What was missing in Dale's response according to the host?

• A detailed explanation of the situation

• A personal connection to customer service

• A focus on teamwork

• A clear example of success

What did Sasha emphasize as her strength in customer service?

• Her ability to empathize with customers

• Her knowledge of technical details

• Her experience in sales

• Her skill in finding answers using resources

What was the host's advice to Sasha for improving her response?

• Focus more on technical skills

• Provide a specific example of customer interaction

• Include more personal anecdotes

• Emphasize teamwork

What did Jean-Anne create to improve her customer service skills?

• A training manual

• A customer service script

• A customer feedback form

• A list of frequently asked questions

What aspect of the STAR method did Jean-Anne miss in her response?

• Action

• Result

• Task

• Situation

What does Dale believe is the essence of customer service?

• Building long-term relationships

• Solving problems

• Increasing sales

• Providing detailed information

How did Sasha solve the customer's problem with slow internet?

• By providing a new router

• By replacing the modem

• By moving the modem to a better location

• By upgrading the customer's plan

What is Jean-Anne's approach to customer service in hospitality?

• Focusing on quick service

• Creating a positive and warm environment

• Providing detailed technical support

• Offering discounts and promotions

Who was selected to move forward in the interview process?

• None of the above

• Jean-Anne

• Sasha

• Dale