Formal and Informal Language

What characterises formal communication within an organisation?

• Casual and spontaneous exchange of information

• Official, structured, and systematic flow of information

• Communication primarily for social and personal purposes

• Flexible and open to personal opinions and humor

What is a primary purpose of informal communication?

• To provide clear instructions and report progress

• To convey official policies and procedures

• To foster relationships and share personal experiences

• To ensure adherence to organizational rules

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Which of the following is a typical channel for formal communication?

• Water-cooler talks

• Text messages

• Official meetings

• Social media platforms

What kind of language and tone is characteristic of informal communication?

• Precise, specific, and objective

• Professional and formal

• Relaxed, conversational, and open to slang

• Adhering strictly to proper grammar and etiquette