WorksheetsBusiness - Quality
Total questions: 13
Worksheet time: 4mins
Name
Class
Date
1.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
2.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
3.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
4.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
5.
A business checks products after they are made. What is this an example of?
a)
Quality Control
b)
Quality Circles
c)
Quality Assurance
6.
What is customer service?
a)
The service provided to customers before, during and after purchasing a product
b)
When a business meets customer needs
c)
A method of production
7.
When products are checked at each stage of production, what is this an example of?
a)
Quality Control
b)
Quality Circles
c)
Quality Assurance
8.
What happens to products that don't meet the standard set?
a)
They are sold at full price
b)
They are discarded
c)
Given away to staff
9.
When products are checked throughout the production process this is called
a)
Quality Circles
b)
Quality Assurance
c)
Quality Control
10.
When products are checked at the end of the production process this is called
a)
Quality Assurance
b)
Quality Circles
c)
Quality Control
11.
What group of people sit and discuss production methods in Quality Circles?
a)
Customers and Suppliers
b)
Managers and Suppliers
c)
Employees and Managers
12.
What do most customers buying budget products expect?
a)
Poor Quality
b)
Standard Quality
c)
High Quality
13.
What is the best methods of improving quality
a)
Expansion
b)
Lowering costs
c)
Staff and Management Training
100 %
