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WorksheetsIntro to Business: Chapter 7 Test Review
Total questions: 35
Worksheet time: 18mins
Name
Class
Date
1.
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
a)
True
b)
False
2.
Every manager gives the same amount of time and attention to each of the management functions.
a)
True
b)
False
3.
Work groups are an ineffective way for employees to gain experience with management activities.
a)
True
b)
False
4.
Management is the ability to motivate individuals and groups to accomplish goals.
a)
True
b)
False
5.
The most effective leaders treat everyone the same.
a)
True
b)
False
6.
Which of the management functions involve analyzing information, setting goals, and making decisions about what needs to be done?
a)
organizing
b)
planning
c)
implementing
d)
controlling
7.
The staffing management function
a)
includes all of the activities involved in obtaining and compensating employees.
b)
means identifying and arranging the resources needed to get the job done.
c)
measures how well an organization is accomplishing its goals.
d)
involves getting the day-to-day work of the organization done.
8.
Just one person is MOST likely responsible for all of the management functions in a
a)
new small business
b)
partnership
c)
large corporation
d)
multinational company
9.
Which of the following is probably NOT a mid-management job?
a)
customer service manager
b)
information technology manager
c)
marketing manager
d)
vice-president of human resources
10.
Executives spend most of their time on
a)
planning & controlling activities
b)
planning & organizing activities
c)
implementing, staffing, and controlling activities
d)
organizing & implementing activities
11.
Employees at the first level of management in business are
a)
mid-managers
b)
supervisors
c)
entrepreneurs
d)
executives
12.
Mission statements
a)
are the guidelines that direct employees' behavior
b)
describe the reason businesses exists and what they want to accomplish
c)
are written explanations of how specific business ideas will be carried out
d)
are the principles of conduct governing an individual or group
13.
Sally has worked at TrueCom Corporation for 8 years. Part of her duties involve hiring & training new employees. But she is not a manager. Which of the following most likely explains why she is not considered part of management.
a)
Sally has not been employed at TrueCom long enough to be a manager.
b)
Only men can be effective managers.
c)
Sally does not make enough money to be considered management.
d)
Sally is not responsible for the work of the other employees and does not have authority over those employees.
14.
The way a manager treats and involves employees is called
a)
entrepreneurship
b)
influence
c)
management style
d)
leadership
15.
In which of the following situations should a manager use tactical management?
a)
when the work is routine with new challenges.
b)
When working with part-time or temporary employees
c)
when employees are doing work they enjoy
d)
when the manager wants to improve group relations
16.
The combined use of tactical and strategic management is known as
a)
mixed management
b)
mismanagement
c)
management by committe
d)
management by others
17.
This leadership characteristic involves making decisions carefully.
a)
initiative
b)
communication
c)
judgment
d)
understanding
18.
All leaders need to be dependable, which means that they
a)
are able to listen, speak, and write effectively
b)
can look at all sides of an issue before making a decision
c)
respect the feelings and needs of the people they work with.
d)
follow through on commitments.
19.
Managers typically spend much of their time dealing with
a)
customers
b)
people from other organizations
c)
other managers in their own organization.
d)
all of the above
20.
Which of the following is NOT an important human relations skill needed by leaders and managers?
a)
high level of education
b)
self understanding
c)
communication
d)
team building
21.
John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of
a)
horizontal communication
b)
external communication
c)
vertical communication
d)
oral communication
22.
A group of employees meet every day at lunch to chat about what's going on in the office. This is an example of
a)
outside communication
b)
lateral communication
c)
informal communication
d)
external communication
23.
Sources of job satisfaction include
a)
assignments employees do not like
b)
recognition from supervisors for a job well done
c)
ineffective communication
d)
poor working conditions
24.
The members of Kimberly's work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of
a)
identity influence
b)
expert influence
c)
reward influence
d)
position influence
25.
Ethical behavior consists of
a)
the actions of individuals and groups
b)
the results of actions
c)
both a and b
d)
neither a nor b
26.
The __ management function involves identifying & arranging the work and resources needed to achieve the goals that have been set.
a)
organizing
b)
controlling
c)
planning
d)
staffing
27.
The management function that determines to what extent the business is accomplishing the goals is set out to reach in the planning stage is
a)
organizing
b)
planning
c)
controlling
d)
staffing
28.
Supervisors spend most of their time on the ___ management function.
a)
implementing
b)
controlling
c)
staffing
d)
planning
29.
Management ___ is the way a manager treats and involves employees.
a)
style
b)
formal
c)
initiative
d)
core
30.
Supervisors who use __ management are more directive and controlling.
a)
strategic
b)
tactical
c)
core
d)
human
31.
The ability to motivate individuals and groups to accomplish important goals is called
a)
leadership
b)
management
c)
influence
d)
initiative
32.
Human ___ is the way people get along with each other.
a)
relations
b)
initiative
c)
leadership
d)
style
33.
___ means having the ambition and motivation to get work done without being asked.
a)
initiative
b)
relations
c)
leadership
d)
ethics
34.
___ are the principles of conduct governing an individual or group.
a)
Ethics
b)
Core
c)
Leadership
d)
Relations
35.
The important principles that guide decisions and actions in a compnay are called __ values.
a)
core
b)
ethical
c)
leadership
d)
formal
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