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WorksheetsNational 5 Bus Mgt Operations
Total questions: 50
Worksheet time: 44mins
Name
Class
Date
1.
The factors that need to be considered when deciding on a supplier are known as the ...
a)
Purchasing Mix
b)
Marketing Mix
c)
Supplier Mix
d)
Inventory Mix
2.
Which factor of the purchasing mix does this statement represent ...
'Must be considered if the company aims to earn a profit and keep inventory costs to a minimum'.
'Must be considered if the company aims to earn a profit and keep inventory costs to a minimum'.
a)
Price
b)
Quality
c)
Quantity
d)
Reputation
3.
Which factor of the purchasing mix does this statement represent ...
'Must be considered if the company wants to reduce wastage and complaints from customers.
'Must be considered if the company wants to reduce wastage and complaints from customers.
a)
Price
b)
Quality
c)
Quantity
d)
Reputation
4.
Which factor of the purchasing mix does this statement represent ...
'Do other customers recommend the supplier as being one which meets deadlines and provides great customers service?'.
'Do other customers recommend the supplier as being one which meets deadlines and provides great customers service?'.
a)
Price
b)
Quality
c)
Quantity
d)
Reputation
5.
Which factor of the purchasing mix does this statement represent ...
'Do other customers recommend the supplier as being one which meets deadlines and provides great customers service?'.
'Do other customers recommend the supplier as being one which meets deadlines and provides great customers service?'.
a)
Storage Facilities
b)
Lead Time
c)
Credit Terms
d)
Reputation
6.
Which factor of the purchasing mix does this statement represent ...
'Will the supplier help our cash flow by giving us time to pay invoices after delivery has been made?'.
'Will the supplier help our cash flow by giving us time to pay invoices after delivery has been made?'.
a)
Storage Facilities
b)
Lead Time
c)
Credit Terms
d)
Reputation
7.
Which factor of the purchasing mix does this statement represent ...
'Will the supplier be able to turn round orders quickly and charge less for transportation due to be being based close by?'.
'Will the supplier be able to turn round orders quickly and charge less for transportation due to be being based close by?'.
a)
Storage Facilities
b)
Lead Time
c)
Credit Terms
d)
Location
8.
Which factor of the purchasing mix does this statement represent ...
'Does the time taken to deliver goods after an order has been placed meet with our own production deadlines?'.
'Does the time taken to deliver goods after an order has been placed meet with our own production deadlines?'.
a)
Storage Facilities
b)
Lead Time
c)
Credit Terms
d)
Location
9.
Inventory Control. There are four factors in inventory (stock) control. Which one is being described here?
'this is the highest level of inventory which should be held which minimises holding costs (security etc) and ensures cash is not tied up unnecessarily'.
'this is the highest level of inventory which should be held which minimises holding costs (security etc) and ensures cash is not tied up unnecessarily'.
a)
Maximum inventory (stock) level
b)
Minimum inventory (stock) level
c)
Re-order level
d)
Re-order quantity
10.
Inventory Control. There are four factors in inventory (stock) control. Which one is being described here?
'this is the amount of inventory which should be ordered once the trigger point has been reached.'
'this is the amount of inventory which should be ordered once the trigger point has been reached.'
a)
Maximum inventory (stock) level
b)
Minimum inventory (stock) level
c)
Re-order level
d)
Re-order quantity
11.
Inventory Control. There are four factors in inventory (stock) control. Which one is being described here?
'this is the lowest level of inventory which should ensure the company does not run out and avoids expensive production delays and customer dissatisfaction'.
'this is the lowest level of inventory which should ensure the company does not run out and avoids expensive production delays and customer dissatisfaction'.
a)
Maximum inventory (stock) level
b)
Minimum inventory (stock) level
c)
Re-order level
d)
Re-order quantity
12.
Inventory Control. There are four factors in inventory (stock) control. Which one is being described here?
'this is the inventory level, which once reached, a new order should be placed with supplied. Takes into account average daily usage and lead time.'
'this is the inventory level, which once reached, a new order should be placed with supplied. Takes into account average daily usage and lead time.'
a)
Maximum inventory (stock) level
b)
Minimum inventory (stock) level
c)
Re-order level
d)
Re-order quantity
13.
Which is NOT a disadvantage of UNDERstocking?
a)
A business might not be able to cope with an unexpected order which will upset customers
b)
Production may have to stop which means staff paid for not working
c)
More frequent rush orders will need to be placed which increases admin costs
d)
Greater risk that inventory will deteriorate or be stolen
14.
Which is NOT a disadvantage of OVERstocking?
a)
High storage costs e.g. warehouse staff costs and rental of space
b)
Company money is tied up which could be used more effectively elsewhere
c)
A business will not be able to cope with an unexpected rush order
d)
Higher risk of theft and deterioration of stock
15.
The risk of dissatisfied customers who do not get their deliveries on time is a disadvantage of ..
a)
Understocking
b)
Overstocking
16.
The potential loss of bulk buying discounts and increased cost of rush orders is a disadvantage of ...
a)
Overstocking
b)
Understocking
17.
Higher costs such as warehousing, security and rental of larger store rooms is a risk of ...
a)
Understocking
b)
Overstocking
18.
What is this a picture of?
a)
Inventory Code
b)
Stock Code
c)
Bar Code
d)
Item Code
19.
What technology is used to record actual inventory levels which helps automatically keep inventory records up-to-date and accurate?
a)
Bar Code
b)
Scanner
c)
Drone
d)
3D Printer
20.
What action might a supermarket manager take when his computerised inventory control system spots a slow moving item?
a)
Have a promotion activity (e.g. BOGOF) to increase sales
b)
Order more to take advantage of bulk buying discounts
c)
Increase the maximum inventory level to be held for that iem
d)
Discpline staff for understocking
21.
When would capital intensive production be more suitable?
a)
When each item is unique and specific to the customers needs
b)
When the product needs craftsmanship and special expertise
c)
When high and consistent quality output is required
d)
When it is not possible to source machinery to help make the product
22.
Another word/phrase for capital intensive production is ...
a)
Batch production
b)
Automation
c)
Benchmarking
d)
Craftmanship
23.
Labour intensive production is often more suitable for small start-up companies who cannot afford to purchase technologically advanced machinery.
a)
True
b)
False
24.
Lost production time due to mechanical breakdown is a disadvantage of labour intensive production.
a)
True
b)
False
25.
Boredom of staff who complete low skilled and repetitious work is a disadvantage of ...
a)
Capital Intensive Production
b)
Labour Intensive Production
26.
Which method of production is being described here...
'Where a single product is custom made to meet customer's own specification'
'Where a single product is custom made to meet customer's own specification'
a)
Job
b)
Batch
c)
Flow
d)
Automation
27.
Which method of production is being described here...
'Where a group of similar items go through stages of production together at the same time and no item goes on to next stage until all are ready'.
'Where a group of similar items go through stages of production together at the same time and no item goes on to next stage until all are ready'.
a)
Job
b)
Batch
c)
Flow
d)
Automation
28.
Which method of production is being described here...
'Where a group of similar items go through stages of production together at the same time and no item goes on to next stage until all are ready'.
'Where a group of similar items go through stages of production together at the same time and no item goes on to next stage until all are ready'.
a)
Job
b)
Batch
c)
Flow
d)
Automation
29.
Which method of production is being described here...
"Where identical items are made in a continuous process from one operation to the next usually using a high degree of automation on an assembly line'
"Where identical items are made in a continuous process from one operation to the next usually using a high degree of automation on an assembly line'
a)
Job
b)
Batch
c)
Flow
d)
Automation
30.
A painting of someone's pet would be made using which method of production?
a)
Job
b)
Batch
c)
Flow
d)
Automation
31.
Wallpaper rolls are made using which method of production?
a)
Job
b)
Batch
c)
Flow
d)
Automation
32.
TVs and white goods such as fridges are made using which method of production?
a)
Job
b)
Batch
c)
Flow
d)
Labour Intensive
33.
Identify which answer applies to the statement below ...
"It is expensive because of the need to pay highly skilled staff".
"It is expensive because of the need to pay highly skilled staff".
a)
Job Production / Advantage
b)
Job Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
34.
Identify which answer applies to the statement below ...
"Higher prices can be charged for products so higher profits earned".
"Higher prices can be charged for products so higher profits earned".
a)
Job Production / Advantage
b)
Job Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
35.
Identify which answer applies to the statement below ...
"Workers are more motivated using their skills so job satisfaction is higher".
"Workers are more motivated using their skills so job satisfaction is higher".
a)
Job Production / Advantage
b)
Job Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
36.
Identify which answer applies to the statement below ...
"Faulty item means scrapping the whole group of items which were in the same stage together".
"Faulty item means scrapping the whole group of items which were in the same stage together".
a)
Job Production / Advantage
b)
Job Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
37.
Identify which answer applies to the statement below ...
"Highest quantity of goods will be made which helps boost sales".
"Highest quantity of goods will be made which helps boost sales".
a)
Flow Production / Advantage
b)
Flow Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
38.
Identify which answer applies to the statement below ...
"Machinery can work 24/7 unlike staff therefore output is higher".
"Machinery can work 24/7 unlike staff therefore output is higher".
a)
Flow Production / Advantage
b)
Flow Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
39.
Identify which answer applies to the statement below ...
"Greater use of automation means less chance of human error and lower production costs".
"Greater use of automation means less chance of human error and lower production costs".
a)
Flow Production / Advantage
b)
Flow Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
40.
Which is NOT a characteristic of a high quality product?
a)
Reliable product that work well
b)
Meets specification agreed between supplier and customers
c)
Increases the level of customer complaints
d)
Has little wastage and is environmentally sound
41.
Identify which answer applies to the statement below ...
"Boredom from repetitive tasks may lower staff morale and increase absenteeism and staff turnover".
"Boredom from repetitive tasks may lower staff morale and increase absenteeism and staff turnover".
a)
Flow Production / Advantage
b)
Flow Production / Disadvantage
c)
Batch Production / Advantage
d)
Batch Production / Disadvantage
42.
A disadvantage of quality measures implemented by a company is that ...
a)
Substandard products are not sold to customers
b)
More likely to develop a good reputation
c)
More workers will be employed in quality checking
d)
Less wastage
43.
What way of improving quality relies on staff checking raw materials or a final product at the end of production for faults which are then discarded as waste or sent back for reworking?
a)
Quality Assurance
b)
Quality Control
c)
Quality Insurance
d)
Quality Management
44.
What way of improving quality relies on staff checking at various stages of the production process for faults which are then discarded as waste or sent back for reworking?
a)
Quality Assurance
b)
Quality Control
c)
Quality Insurance
d)
Quality Management
45.
What is the best description of benchmarking as a method of ensuring quality?
a)
Checking items at the end of the production pocress for any faults
b)
Copying and/or improving on the techniques used by the best rival company in your industry
c)
Small group of employees meeting regularly to discuss how to improve production process
d)
Creation of a 'quality culture' where everyone else to get things right first time
46.
What is the best description of quality circles as a method of ensuring quality?
a)
Checking items at the end of the production pocress for any faults
b)
Copying and/or improving on the techniques used by the best rival company in your industry
c)
Small group of employees meeting regularly to discuss how to improve production process
d)
Creation of a 'quality culture' where everyone else to get things right first time
47.
Which is NOT a recognised method of ensuring quality?
a)
Purchasing high quality raw materials
b)
Recruiting and training staff to a high standard
c)
Maintaining equipment and replacing old technology
d)
Implementing a piece rate wage system for staff
48.
Finish the sentence to describe how to reduce costs and improve the environment
Reuse, reduce and ________________
Reuse, reduce and ________________
a)
Replenish
b)
Reload
c)
Recycle
d)
Renew
49.
Which of the following is an advantage of recycling?
a)
Can gain customers who like to buy from socially responsible companies
b)
Increases waste and items taken to land fill sites
c)
Company can be fined for failing to implement legislation properly
d)
Scarce resources such as gas an electricity are used more often
50.
Which is NOT a description of technology used in the Operations department?
a)
Drones to deliver spare parts to rural factories
b)
CAD/CAM technology to help automate production
c)
Software to computerise inventory control records
d)
Internet to allow the company to establish e-commerce facility for customers
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