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WorksheetsReason Codes
Total questions: 12
Worksheet time: 17mins
Cardholder orders a DVD online, but does not receive the product after 15 days. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
The cardholder purchases an airline flight but the merchant has to cancel the flight. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
Cardholder cancelled a membership that bills monthly on 06/05/17 but the merchant continued to bill the cardholder again on 07/01/17 for the membership.
Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.2- Cancelled Recurring Transaction
10.3/10.4- Fraudulent Transaction
Cardholder returned a coat to the merchant but has not received a refund. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
Merchant installed malware/ counterfeit programs on cardholder's computer. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
Cardholder spends $30 at the movie theater, but after checking his statement noticed that he received two charges for $30 in error. The movie theater had no record of billing him a second time. Which reason code should we pursue?
12.5- Incorrect Amount
12.6- Duplicate Transaction
13.1 Merchandise/Services Not Received
Cardholder tries to purchase new tires but merchant states that his credit card was declined. He then pays with cash but later sees that he was also billed on his credit card. Which reason code should we pursue?
12.5- Incorrect Amount
12.6- Duplicate Transaction/Paid By Other Means
13.7 Cancelled Merchandise/Services
Cardholder's restaurant bill comes to $100. Cardholder agrees to tip $20 but when the charge posts he is billed $150. Which reason code should we pursue?
12.5- Incorrect Amount
12.6- Duplicate Transaction/Paid By Other Means
10.4 - Other Fraud - Card Present Environment
Merchant was to repair the cardholder’s vehicle but did not resolve the problem. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
Cardholder cancelled a hotel reservation but was still billed for a no-show fee. Which reason code should we pursue?
13.1- Non-Receipt of Goods/Services
13.6- Credit Not Processed
13.3- Not As Described
10.3/10.4- Fraudulent Transaction
The cardholder purchased a pair of Men's red Nike shoes size 9. When the shoes arrived, they were green and size 7. The cardholder returned the shoes to the merchant. Which reason code should you pursue?
13.1 - Merchandise Not Received
10.3/10.4 - Other Fraud Card Absent/Present Environment
13.6 - Credit not Processed
13.3 - Not As Described or Defective Merchandise/Services
The cardholder purchased a set of tools and wrenches online. The cardholder did not receive the tools by the expected date of receipt. The cardholder contacted the merchant to cancel the order, but has not received the tools or a refund. What reason code should you pursue?
10.3/10.4 - Other Fraud - Card Present/Absent Environment
12.6 - Duplicate Processing/Paid by other Means
13.1 - Merchandise/Services Not Received
13.7 - Cancelled Merchandise/Services
