WorksheetsQuality costs
Total questions: 10
Worksheet time: 5mins
Pareto principle is also called
80/20 rule
80/80 rule
80/40 rule
Cause effect principle
The costs that are caused by deficiencies found after delivery of products and services to external customers, which lead to customer dissatisfaction.
Appraisal Cost
External Failure Cost
Internal Failure Cost
Prevention Cost
The costs that are caused by products or services not conforming to requirements or customer/user needs .
Appraisal Cost
Internal Failure Cost
External Failure Cost
Prevention Cost
Companies pay _________costs as part of the quality control process to ensure that their products and services meet customer expectations and regulatory requirements.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
The costs which are associated with the design, implementation, and maintenance of the quality management system is
Prevention Cost
Appraisal Cost
Internal Failure Cost
External Failure Cost
From the following , which is NOT a category of Cost of Quality
Prevention costs
Appraisal costs-
Internal failure costs
Customer costs
Cost of Quality is divided in to ____ categories
4
5
7
9
As per Producers perspective , the meaning of quality is
Quality by Design
Quality of conformance
Quality of cost
None of the above
As per Customer perspective , the meaning of quality is
Quality of Design
Quality of conformance
Quality of cost
None of the above
