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WorksheetsGrades and Standards
Total questions: 12
Worksheet time: 20mins
Name
Class
Date
1.
Which is an example of an implied warranty?
a)
customer buys a blender and assumes it will blend smoothies
b)
A jacket's hang tag states that the fabric is pure wool.
c)
A television's label promises a full refund if the set doesn't work.
d)
A salesperson tells a customer, "This is the best quality you can buy."
2.
Why do many professional organizations develop standards for their members to follow?
a)
To promote group activities
b)
To create influence
c)
To establish control
d)
To promote product safety
3.
Teri purchased a new car and expects for the entertainment system to work smoothly. Which warranty is Teri expecting to be fulfilled?
a)
xpress
b)
full
c)
limited
d)
implied
4.
What is a purpose of warranties and guarantees?
a)
To increase customer anxiety about purchases
b)
To decrease feedback from customers
c)
To protect the producer and the seller
d)
To avoid a customer-oriented focus for the business.
5.
Lakeview Manufacturing produces canned tuna fish for consumers and pets. After the company decided to expand its market to three additional states, it discovered that the pet products were labeled incorrectly. They had been packaged and distributed as consumer products. To correct this problem, what action should the company take?
a)
Product liability
b)
Product recall
c)
Guarantee
d)
Warranty
6.
Any business that transports goods across state lines must comply with standards set by which group?
a)
Individual Businesses
b)
Government Agencies
c)
Trade Associations
d)
Professional Organizations
7.
How does the use of grades and standards affect the buying and selling process?
a)
It enables customers to buy without having to inspect each product
b)
It provides product information on unsafe products.
c)
It enables businesses to set high prices.
d)
It enables salespeople to suggest products without having to determine customer needs.
8.
A customer buys a CD player and receives a printed warranty card stating the action the company will take if the CD player does not work properly. This is an example of which type of warranty?
a)
Express
b)
Implied
9.
When products are graded by nongovernmental agencies, the grading is considered to be which category?
a)
Voluntary
b)
Mandatory
c)
Periodic
d)
Occasional
10.
How does the warranty protect the seller?
a)
Keeps them from being sued
b)
Prevents bad press about their product
c)
Customers feel more loyal to a "transparent" seller
d)
All of the above
11.
Which of the following are reasons a restaurant's health rating can be lower than 100?
a)
Bad customer reviews
b)
Bad publicity
c)
Unsanitary conditions
d)
Bad management
12.
A Limited warranty covers
a)
Anything that goes wrong with the product
b)
Only certain parts and issues
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