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WorksheetsNOCTI
Total questions: 37
Worksheet time: 1hrs 14mins
Name
Class
Date
1.
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "O"?
a)
There is the potential for increased profits
b)
Company expenses have increased
c)
Money is available for the expansion
d)
New competition could enter the market
2.
The North American Free Trade Agreement (NAFTA) created a free- trade area for
a)
Mexico and Canada
b)
Mexico and the United States
c)
Mexico, Canada, and the United States
d)
Mexico, Guatemala, and Belize
3.
Depreciation refers to
a)
a charge made by a lender for the use of money
b)
the decrease in value over time for a fixed asset
c)
costs that change directly with the level of production
d)
costs that do not change with different volumes of business
4.
Two types of business partnerships are coopertive and
a)
limited
b)
fiduciary
c)
contractual
d)
general
5.
The main purpose of an effective performance evaluation is to
a)
help companies determine who to fire when times get hard
b)
help workers to determine when they should ask for a salary raise
c)
help workers develop their strengths and work on their weaknesses
d)
help companies to determine what other jobs workers might be good at
6.
A mission statement describes an organization's
a)
absentee policy
b)
building plans
c)
purpose or goal
d)
job postings
7.
The best way to motivate workers to do a good job is
a)
providing positive feedback to reinforce what they do correctly
b)
providing negative feedback to discourage them from what they do incorrectly
c)
making them compete against each other to encourage a spirit of achievement
d)
acknowledging only group achievements rather than individual one to reinforce the team attitude
8.
The term for research to determine factors, conditions, and characteristics of a market is
a)
brainstorming
b)
goal setting
c)
prototyping
d)
market analysis
9.
Which of the following sentences is grammatically correct?
a)
The injured accident victim was laying on the road until the ambulance arrived.
b)
Ann missed the meeting because she was lying in bed with the flu.
c)
We arrived their at 3 PM to begin the meeting.
d)
The manager busted into the wrong office by mistake.
10.
The business cycle refers to
a)
the repeated movement from good economic times to bad and back
b)
the inflation of prices over time
c)
shifts in business laws as the government changes from Republican to Democrat and back
d)
fluctuations in a company's stock price throughout the year
11.
What governmental program has the mission of promoting consumer protection and eliminating harm and anti-competitive business practices?
a)
Service Act
b)
Business and Industry
c)
Small Business Administration
d)
Federal Trade Comission
12.
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely drop the stock prices. The actions of the CEO showed
a)
a keen business acuity
b)
loyalty to the company
c)
unethical behavior
d)
honesty and integrity
13.
Which of the following acts regulates the Federal minimum wage for interstate commerce?
a)
Fair Labor Standards Act
b)
National Labor Relations Act
c)
Revenue Act
d)
Equal Pay Act
14.
Ms. Jameson applies for a job at ABC Company and indicates that she has completed a college degree. Discovering that she attended college, but did not complete a degree, the company has concerns about her
a)
grades
b)
integrity
c)
religion
d)
age
15.
An example of nonverbal communication is
a)
speaking
b)
nodding
c)
writing
d)
emailing
16.
An example of active listening skills is
a)
planning what to say next
b)
taking notes after the conversations
c)
paraphrasing what has been said
d)
nodding during the conversation
17.
When an employee is giving an oral presentation he or she should speak clearly and
a)
in a low voice
b)
quickyly
c)
confidently
d)
in a monotone voice
18.
James wants to send a personalized letter to each of his sales clients. To do this, James should use
a)
mail-merge
b)
auto-formatting
c)
design templates
d)
auto-addressing
19.
Company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, they should use a
a)
calendar
b)
a planner strictly for special events
c)
card file
d)
database
20.
Which of the following questions is most likely to get to a specific definition of a problem?
a)
What was happening when the failure occurred?
b)
Has this problem happened before?
c)
What other problems have you had with this machine?
d)
How often has this problem happened before?
21.
Which of the following charts or diagrams is best used to help determine possible root causes of problems?
a)
Pareto
b)
fishbone
c)
Gantt
d)
pie
22.
When a group is _____________ possible solutions for a problem, they should record all comments and suggestions.
a)
bainstorming
b)
forming
c)
thinking
d)
working out
23.
To be a good team leader, it is important to
a)
be a technical expert in the field
b)
recognize the strengths of others
c)
be autocratic and make all decisions alone
d)
socialize with team members and be well liked
24.
A ____ fire extinguisher should be used on a computer fire.
a)
Class A
b)
Class B
c)
Class C
d)
Class D
25.
Alexis is managing a team. She should tell the team members that
a)
a team's success depends on each person doing his or her part
b)
it is acceptable for some team members to work on other things most of the time
c)
team members should give their attention to the most opinionated team member
d)
attendance at team meeting is not required
26.
The government organization whose purpose is to set and enforce worksite safety and health standards is
a)
OPM
b)
EEOC
c)
NLRB
d)
OSHA
27.
Ergonomics is the study of implementing safety and _____ in the computer user's workplace.
a)
well being
b)
comfort
c)
cleanliness
d)
health
28.
What is it called when an employee makes a list of tasks, determines due dates, and ranks the tasks by importance?
a)
prioritizing
b)
equalizing
c)
consolidating
d)
directing
29.
A good way to develop additional business-related caree skills is to
a)
work extra hard at current job
b)
develop a close relationship with the supervisors
c)
network to create contacts
d)
participate in available education classes
30.
A sales forecast can help a retailer
a)
accurately plan for the upcoming holiday season
b)
maintain accurate purchasing records
c)
determine the cost of goods sold
d)
determine past profits
31.
Select the sentence below that is correctly written.
a)
The stock was to expensive for me to buy.
b)
I think she said she worked their
c)
Jim's patients was wearing thin by the end of the day.
d)
I left the correspondence on the manager's desk.
32.
One benefit of teamwork is
a)
less responsibility
b)
higher raises and bonuses
c)
greater work efficiency
d)
less training is required
33.
The best way to disseminate company policies and forms is to
a)
email them to department managers who will pass them out to their employees as they see fit
b)
post them on a company bulletin board so all employees can read them
c)
place them in one location on the company intranet
d)
leave a copy in the break room so the employees can read it during their breaks
34.
Participation in continuing education classes is a good way to
a)
develop business-related career skills
b)
ensure a job promotion
c)
research and gather resources
d)
develop a close relationship with supervisors
35.
An employee believes he or she was unfairly fired due to discrimination. Which agency would he or she contact to file a complaint?
a)
Better Business Bureau
b)
Equal Employment Opportunity Commission
c)
Occupational Safety and Health Administration
d)
Office of Federal Contract Compliance Programs
36.
The most efficient software to use for business correspondence is
a)
spreadsheet
b)
presentation
c)
financial
d)
word processing
37.
Motivational praise should be
a)
general and work related
b)
general and personal
c)
specific and personal
d)
specific and work related
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