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WorksheetsVehicle Damages and Repair Options
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Which of the following is NOT an option for repairable vehicles?
a)
DRP
b)
Physical Damage Desk Review
c)
Insurance Auto Auction
d)
Drive in Claims Center
2.
What does DRP stand for?
a)
Dreams Repaired Program
b)
Dreams Restored Program
c)
Driving Restored Program
d)
Driving Repair Program
3.
When speaking with customers, instead of using the term "total loss", we use the term:
a)
Actual Cash Value
b)
Salvaged
c)
Non-Repairable
d)
Beyond Repair
4.
Which of the following states does NOT require a script to discuss vehicle repairs?
a)
Minnesota
b)
Oregon
c)
Nevada
d)
Illinois
5.
Which tool can help us determine if a shop is part of the Dreams Restored Program?
a)
Audatex
b)
DRP Locator Tool
c)
IAA Request
d)
ClaimCenter Services
6.
What does APD stand for?
a)
Auto Parts Definition
b)
Auto Physical Damage
c)
Actual Parts Damage
d)
Actual Price Difference
7.
The claimant has presented a claim to American Family. The claimant's vehicle is currently located in a tow yard. American Family's liability investigation is pending. What conversation do you want to have with the claimant?
a)
Mitigating Damages
b)
Repair Options
c)
Salvage Process
d)
Required Script
8.
What type of claim qualifies for an APD Field Appraisal Assignment? (Choose BEST option)
a)
Repairable claimant vehicle where liability has been accepted.
b)
Total Loss Calculator is likely non-repairable (36 points or more)
c)
Repairable insured vehicle with an estimate of $1,500.
d)
Insured vehicle with a cracked bumper
9.
What items should we have on file before requesting an APD Desk Review service?
a)
Estimate and photos
b)
Photos and total loss worksheet
c)
Total loss worksheet and calculator
d)
Estimate and salvage request
10.
What does ACV stand for?
a)
Always Check Vehicle
b)
Actual Cash Value
c)
Attorney Claim Value
d)
Actual Crash Vehicle
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