WorksheetsLife Skills, Communication & Professional Image
Total questions: 40
Worksheet time: 21mins
Name
Class
Date
1.
The act of transmitting information , in the form of symbols, gestures, or behaviors, in order to express an idea or concept so that it is satisfactorily understood is known as:
a)
Sign language
b)
Communication
c)
Listening
d)
Speaking
2.
An important strategy to use when conducting a client consultation is known as:
a)
Interrupting regularly
b)
Avoiding eye contact
c)
Talking loudly
d)
Reflective listening
3.
The most important communication you will have with your clients is the:
a)
Client Consultation
b)
Initial Greeting
c)
Sales Pitch
d)
Friendly Chit-Chat
4.
What tool can be used to put your clients at ease about technical abilities:
a)
Style book
b)
Fashion magazines
c)
Personal portfolio
d)
Letters of communication
5.
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ___________ concept.
a)
Big picture
b)
Fashion personality
c)
Seasonal color
d)
Total look
6.
When conducting a client consultation with a first-time client, how much time should you schedule for the consultation?
a)
Five to fifteen minutes
b)
Fifteen to twenty minutes
c)
Twenty to thirty minutes
d)
Forty-five to sixty minutes
7.
What is the very first thing you should do when meeting a new client?
a)
Hurry
b)
Smile
c)
Prepare
d)
Saunter
8.
When is it appropriate to argue with clients?
a)
When they are late
b)
When they arrive on the wrong day
c)
When they are dissatisfied
d)
Absolutely, unquestionably never
9.
If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take?
a)
Gloss over the problem
b)
Ask for specifics
c)
Try to cover up the issue
d)
Promise to do better
10.
As you interact and communication with fellow coworkers, remember to treat everyone with ________________.
a)
Respect
b)
Indifference
c)
Aloofness
d)
Criticism
11.
In dealing with conflicts that may occur between your coworker, it is important to __________________.
a)
Get involved
b)
Take sides
c)
Remain neutral
d)
Offer options
12.
When bringing issues or problems to your supervisor or salon manager, it is important to be ___________________.
a)
An antagonist
b)
A complainer
c)
A problem-solver
d)
A tattle-tale
13.
One of the ways you can participate proactively in your career success is by approaching your employee evaluations sessions ____________________.
a)
Fearfully
b)
Skeptically
c)
Apprehensively
d)
Postively
14.
The best way to understand others is to begin with a firm understanding of ________________.
a)
Your parents
b)
Yourself
c)
Cosmetology
d)
Anthropology
15.
People who are rude, insensitive, and unfeelinged are usually ___________________.
a)
Mature
b)
Immature
c)
Responsible
d)
Insecure
16.
The impression you project as a person engaged in the cosmetology profession that consist of your outward appearance, your behavior, your attitude, the way you interact with others, your communication skills, and how your physically hold yourself is known as_____________________.
a)
Code of conduct
b)
Work professionalism
c)
Professional image
d)
Work ethic
17.
The daily maintenance of cleanliness and healthfulness through certain daily practices is known as ___________________.
a)
Public sanitation
b)
Health awareness
c)
Public hygiene
d)
Personal hygiene
18.
Recardless of your salon's dress code, your clothing should always be clean, fresh, functional, and _________.
a)
Subdued
b)
Stylish
c)
Plain
d)
Bright
19.
The most important point to keep in mind about makeup is that it should __________ your best features and mask your less flattering ones.
a)
Minimize
b)
Reduce
c)
Lessen
d)
Accentuate
20.
To a large degree, your physical presentation is made up of your posture and walk, and should convey an image of _________.
a)
Confidence
b)
Attitude
c)
Arrogance
d)
Meekness
21.
Your _________ shows off your figure and conveys an image of confidence.
a)
Attitude
b)
Spirit
c)
Philosophy
d)
Posture
22.
An applied science concerned with designing and arranging things people use so that the people and things interact most efficiently and safely is known as ___________.
a)
Economics
b)
Ergonomics
c)
Physics
d)
Basics
23.
One measure that can be taken to prevent injury on the job is to break up the repetitiveness of motions used by including:
a)
Regular stretching exercises
b)
Occasional bending and twisting
c)
Gripping implements tightly
d)
Holding arms away from body
24.
Another measure that can be taken to prevent injury on the job is holding implements so that the wrist is in a relatively __________ position.
a)
Vertical
b)
Angled
c)
Upright
d)
Neutral
25.
Stressful, repetitive motions have a cumulative effect on the muscles and _______ .
a)
Skin
b)
Joints
c)
Eyes
d)
Lungs
26.
_______________ is the based on inner strength and begins with trusting your ability to reach your goals.
a)
Loyalty
b)
Integrity
c)
Self-esteem
d)
Honesty
27.
Practice doing whatever you do well in order to maintain a ____________________.
a)
positive self-image
b)
good posture
c)
good relationship
d)
healthy diet
28.
Put a stop to _______________ thoughts that can block the creative mind form exploring ideas and discovering solutions to challenges.
a)
positive
b)
self-critical
c)
healthy
d)
self-approving
29.
Procrastination is harmful because it can rob you of ________________.
a)
party time
b)
good posture
c)
productivity
d)
arrogance
30.
In order to manage your time effectively, you must tap into your _________________.
a)
inner organizer
b)
inner spirit
c)
external skills
d)
external resources
31.
Three bad habits that can keep you from maintaining peak performance are procrastination, lacking a game plan, and ___________________.
a)
persistence
b)
prevarication
c)
preparation
d)
perfectionism
32.
Your sense of purpose can be validated in a personal___________________.
a)
trade magazine
b)
mission statement
c)
legal contract
d)
business plan
33.
Long-term goals are usually those you expect to take more than a ______________ to complete.
a)
day
b)
week
c)
year
d)
month
34.
Prioritizing means making a list of task that need to be done in what order?
a)
most to least important
b)
general to specific
c)
specific to general
d)
oldest to newest
35.
___________________ techniques will save you time by uncovering needed solutions.
a)
Transfer
b)
Problem-solving
c)
Referral
d)
Summarizing
36.
If you find studying overwhelming focus on __________________.
a)
the big picture
b)
your long-term goals
c)
improving habits
d)
individual small task
37.
Some ethical characteristics that you should aspire to include respect, courtesy, honesty, and _____________________.
a)
sincerity
b)
abruptness
c)
aggressiveness
d)
curtness
38.
A combination of understanding empathy, and acceptance is known as
a)
attitude
b)
personityal
c)
mission
d)
sensitivity
39.
An individual's ___________________ is the sum total of her or his inborn characteristics, attitude, and behavioral traits.
a)
image
b)
personality
c)
intelligence
d)
education
40.
Make a point of relating to everyone you know with a conscious feeling of __________________.
a)
recognition
b)
comparison
c)
respect
d)
assertiveness
100 %
