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WorksheetsMidterm Review 1-3
Total questions: 55
Worksheet time: 28mins
Name
Class
Date
1.
In order to be understood on the telephone, a business's employees should always:
a)
speak from notes.
b)
use technical terminology.
c)
enunciate clearly.
d)
speak rapidly.
2.
Individuals who are able to defend their ideas objectively provide others with:
a)
personal opinions.
b)
emotional information.
c)
logical evidence.
d)
unrelated statistics.
3.
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
a)
Casual
b)
Formal
c)
Routine
d)
Technical
4.
Which is a formatting characteristic of a full-block business letter?
a)
double-spacing within the paragraph
b)
no paragraph indents
c)
indented first paragraph
d)
using a right justification for all paragraphs
5.
When Steven asks questions in an open-minded way, he avoids:
a)
stating his own opinion.
b)
attacking someone else's idea.
c)
suggesting a better way to do something
d)
mentioning the truth.
6.
Which is a reason why it is important to organize information before preparing a business report?
a)
to investigate the cause of the problem
b)
to understand the purpose of the report
c)
to identify the target audience
d)
to arrange findings in a logical manner
7.
The primary reason customers give for not returning to a business is a lack of:
a)
courtesy from salespeople.
b)
available parking.
c)
advertised merchandise.
d)
customer-service personnel.
8.
Why is it often important to take notes during meetings or presentations?
a)
The audience needs something to do.
b)
The speaker is difficult to understand.
c)
This information will be needed later.
d)
Writing keeps the mind focused.
9.
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
a)
a possible problem.
b)
a unique individual.
c)
in a hurry.
d)
like most others.
10.
The primary reason the business benefits when salespersons practice good customer relations is that it:
a)
develops repeat customers.
b)
prevents customer objections.
c)
promotes quality service.
d)
segments the business's market.
11.
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
a)
computer
b)
technical
c)
verbal
d)
reading
12.
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
a)
upward
b)
lateral
c)
written
d)
verbal
13.
All calls coming into a business should end as pleasantly as possible in order to:
a)
provide callers with accurate information.
b)
make the best use of an employee's time.
c)
help an employee get a good review.
d)
leave a good last impression with callers.
14.
Multiple Choice from Item CentralWhen Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
a)
She did not take written notes about the call.
b)
She forgot to listen attentively to the caller.
c)
She gave out a guest's room number.
d)
She did not answer the caller with enough courtesy.
15.
When organizing information to present in a business report, it is effective to:
a)
remain objective.
b)
interpret the data.
c)
develop an outline.
d)
determine the purpose.
16.
Which is an example of a textual graphic that is used in a business report?
a)
Pictograph
b)
Pie chart
c)
Map
d)
Flowchart
17.
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
a)
product ratings and grades.
b)
all the necessary information.
c)
exchange rates.
d)
a map of all business locations.
18.
Which is not a tool that people use when participating in discussions?
a)
Pointing out missing information
b)
Sharing a personal experience
c)
Building on someone else's comment
d)
Helping the group summarize what has been said
19.
As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
a)
refer to the appropriate publisher's style manual.
b)
ask his coworker for advice.
c)
look up the information in a current dictionary.
d)
identify the readers' preferences.
20.
The reason businesses obtain information usually is to apply it in order to:
a)
determine a need.
b)
develop a database.
c)
accomplish a task.
d)
evaluate a source.
21.
Why is it important for businesses to store information for future use?
a)
to make it accessible
b)
to interpret data
c)
to establish quality control
d)
to protect it from overuse
22.
What do most businesses use to store information for future use?
a)
CD-ROMs
b)
computer systems
c)
display screens
d)
scanners
23.
Which is the most efficient tool for gathering the external information that businesses need?
a)
library
b)
Internet
c)
software
d)
textbooks
24.
One way for businesses to obtain needed information efficiently is to:
a)
contact a competitor.
b)
schedule an interview.
c)
read a book.
d)
access a database.
25.
Businesses evaluate the quality and source of the information they obtain to make sure the information is:
a)
random.
b)
scientific.
c)
technical.
d)
useful.
26.
Businesses assess their information needs to determine the type of information that will help them deal with:
a)
specific problems.
b)
personal relationships.
c)
job applicants.
d)
ethical issues.
27.
Which is a true statement about a management information system (MIS)?
a)
It does not assist with a business's information management program.
b)
It may be one part of a business's overall information management program.
c)
It includes people, processes, and practices.
d)
It is the same thing as an information management program.
28.
Information management can be a challenge because:
a)
there is often not enough information to manage.
b)
many people do not understand what it is.
c)
there is only one “right” way to do it.
d)
no one wants to participate in it.
29.
One of the purposes of information management is to provide businesses with the strategic information they need to:
a)
create sales presentations.
b)
develop a short-term advertising campaign.
c)
make long-term decisions.
d)
write an annual report.
30.
Which is a standard capability of spreadsheet software?
a)
to graph data
b)
to create slides
c)
to prepare text
d)
to manage files
31.
Many presentation software programs allow users to:
a)
publish web pages.
b)
copyright their graphics.
c)
include voice narration.
d)
design organizational charts.
32.
Which is a capability of a presentation software program?
a)
connecting several computers
b)
copying and printing documents
c)
combining animation and sound
d)
calculating mathematical data
33.
When e-mailing large files or documents to coworkers or customers, a businessperson sends them:
a)
in codes.
b)
as attachments.
c)
in text boxes.
d)
as reply messages.
34.
Which is an umbrella term referring to any type of Internet transaction?
a)
URL
b)
e-business
c)
website
d)
e-commerce
35.
Shannon's best friend has been excluding her lately. They were supposed to go shopping together, but her friend called and canceled. Shannon is upset about it. This is an example of which type of problem?
a)
professional
b)
school
c)
work
d)
peer
36.
Which is an internal factor that might influence a business owner's decision making?
a)
opinions of others
b)
competitors' activities
c)
comfort with risk
d)
market share
37.
The newly redesigned Toyota Corolla is an example of:
a)
paradigm innovation.
b)
position innovation.
c)
product innovation.
d)
process innovation.
38.
An important problem-solving skill for individuals to have is the ability to be:
a)
aggressive.
b)
objective.
c)
economical.
d)
judgmental.
39.
After an employee collects the necessary facts, what is the next step that an employee should take to solve a problem?
a)
analyze the information
b)
define the problem
c)
act on assumptions
d)
make a decision
40.
Several employees are facing the possibility of being laid off from work. By concluding that they should look for new jobs before that happens, they are:
a)
solving problems.
b)
doing research.
c)
asking questions.
d)
gathering information.
41.
Employees who have innovation skills are able to:
a)
socialize effectively.
b)
behave aggressively.
c)
react to problems.
d)
think in new ways.
42.
Jane enjoys working with people, is interested in television and advertising, has excellent grades in English and speech, and is very creative. What occupational area would she be better suited to pursue?
a)
business and office
b)
communications and media
c)
personal services
d)
health and fitness
43.
What should individuals take into consideration when researching employment opportunities in business?
a)
future outlook
b)
vacation time
c)
office environment
d)
safety program
44.
The Fox Company provides its employees with the appropriate gear and equipment to protect them from harm and injury. The company is behaving responsibly by providing employees with:
a)
safe working conditions.
b)
professional-development opportunities.
c)
fair wages and benefits.
d)
equal employment opportunities.
45.
Tia has many interests and does not know which career path is best for her. One method Tia can use to determine the best occupational options for her is to:
a)
surf the Internet for job descriptions.
b)
have friends and family critique her personality type.
c)
complete an aptitude assessment survey.
d)
develop a general interest questionnaire.
46.
Because a business spends a lot of money to purchase and maintain office equipment, it expects its employees to:
a)
call service personnel when equipment is not working correctly.
b)
use and handle the equipment with care.
c)
develop procedures to fix the equipment.
d)
ask others to operate equipment that they do not know how to use.
47.
When asked questions during an employment interview, applicants should:
a)
nod in agreement.
b)
say "yes" or "no."
c)
answer in full.
d)
change the subject.
48.
What type of information is acceptable to leave out of a job application?
a)
educational background
b)
professional experience
c)
personal data
d)
salary requirements
49.
For a job seeker to find the most satisfactory job, he/she needs to:
a)
interview with several large companies.
b)
identify his/her own goals and skills.
c)
seek a job with advancement possibilities.
d)
consider salary or wages top priority.
50.
Chris was interested in a job that was being advertised, but the ad did not provide instructions on whom to contact at the business. What should Chris do when sending a letter of application?
a)
ask the newspaper who submitted the job ad
b)
address the letter "To whom it may concern"
c)
call to find out who will make the hiring decision
d)
send the letter to the human resources department
51.
Is it appropriate for job applicants to ask the business to let them know when it makes a decision about filling a job?
a)
No, the business will notify them without being asked.
b)
Yes, this request can be included in a follow-up letter.
c)
No, the business should not give out this information.
d)
Yes, this should be the applicants' first question.
52.
Which is a situation that is likely to require a company's employees to obtain special training from an external source?
a)
analyzing results of a research project
b)
interpreting a quarterly sales report
c)
understanding the company's policy manual
d)
learning a complex computer software program
53.
If three employees have the same level of ability and competence, what factor might a business use to decide which one to promote?
a)
age
b)
gender
c)
seniority
d)
tenure
54.
A primary reason that employers often consider hiring a person with internship experience is because it implies that the applicant possesses:
a)
traits such as initiative and commitment.
b)
the ability to work with financial data.
c)
a well-rounded educational background.
d)
a network of prospective sales contacts.
55.
The above information appears
at the end of all of John's outgoing e-mails:
at the end of all of John's outgoing e-mails:
a)
signature.
b)
etiquette.
c)
attachment
d)
carbon copy.
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