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WorksheetsConflict
Total questions: 15
Worksheet time: 51mins
Name
Class
Date
1.
Learning better ways to communicate is a useful technique for conflict resolution.
a)
True
b)
False
2.
This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.
a)
Passive
b)
Assertive
c)
Aggressive
d)
Passive-aggressive
3.
Behavior that demands self-expression, attacks, or humiliates other people, generally in a way which shows lack of respect for others is which of the following?
a)
Aggressive
b)
Assertive
c)
Passive
d)
Passive-aggressive
4.
What is INTERNAL conflict?
a)
takes place outside of the body
b)
takes place inside of the body
c)
takes place in the real world
d)
takes place only in cartoons
5.
What is EXTERNAL conflict?
a)
Anything outside of the body
b)
Anything inside of the body
c)
Anything in cartoons
d)
Anything in fictional reality
6.
The most important component of conflict resolution is:
a)
not interrupting
b)
taking your time
c)
voicing your concerns
d)
using active listening
7.
The conflict resolution style where two parties meet in the middle is:
a)
mid-line conflict
b)
compromise
c)
problem solving
d)
partnership resolution
8.
Which conflict resolution style is equivalent to burying your head in the sand?
a)
avoidance
b)
separation
c)
accommodating to requirements
d)
problem solving
9.
When working out a conflict, it is a bad idea to...
a)
listen to the other person
b)
stay calm
c)
interrupt the other person while they are talking
d)
use "I" messages
10.
The most important part of managing conflict is
a)
a. empathy.
b)
b. communication.
c)
c. negotiation.
d)
d. walking away.
11.
What is an agreement or outcome that gives both sides of a conflict something they want?
a)
win-lose situation
b)
loose-loose situation
c)
loose-win situation
d)
win-win situation
12.
Being able to put yourself in the place of others will help you
a)
understand your own feeling better.
b)
be more willing to resolve a conflict in a positive way.
c)
keep your conflicts private.
d)
participate in a mob mentality.
13.
Taking a time out, brain storming, and allowing each side to share his or her opinion are all examples of
a)
conflict resolution
b)
mob mentality
c)
escalating
d)
conflict
14.
Ability to use bargaining power?
a)
Understanding
b)
Questions
c)
Compromise
d)
Outcome
15.
Learning to say how "I" feel in a kind way?
a)
"I" Statements
b)
Compromise
c)
Understand
d)
Stay Calm
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