WorksheetsProfessional Communications Semester Quiz 1
Total questions: 17
Worksheet time: 14mins
Name
Class
Date
1.
_____________________ the assistance and advice provided by a company to those people who buy or use its products or services.
a)
Customer Advise
b)
a. Customer Service
c)
Company Criticism
d)
Company Goodwill
2.
_____________ is the principle that hard work is intrinsically virtuous or worthy of reward.
a)
Time management
b)
Work Ethic
c)
a. Morals
d)
Team Work
3.
_________________ is the action of leading a group of people or an organization.
a)
Time management
b)
a. Project Management
c)
Leadership
d)
a. Team Work
4.
_________________ is the advantage an individual or an organization has due to its good reputation; it cannot be bought.
a)
Instruct
b)
Translation
c)
Good Will
d)
a. Lateral
5.
Professional Communication is usable in the workplace and is used to provide ______________.
a)
Factual Information
b)
Message
c)
Protocol
d)
Translation
6.
What tells the sender if a message was understood as intended?
a)
Encoding
b)
Decoding
c)
Feedback
d)
Protocol
7.
_________ is the attitude a person projects with the tone and pitch of his or her voice.
a)
Personal Space
b)
Context
c)
Paralanguage
d)
Haptics
8.
_____________ is anything that prevents clear, effective communication.
a)
Written Communication
b)
Paralanguage
c)
Haptics
d)
Barrier
9.
_________ is the environments or setting in which something occurs or is communicated.
a)
Paralanguage
b)
Context
c)
Personal Space
d)
Barrier
10.
___________ is the shared beliefs, customs, practices, and social behavior of a particular group or nation.
a)
Customs
b)
Culture
c)
Traditions
d)
History
11.
A _____________is a belief or a generalization about a group of people with a given set of characteristics and is unacceptable.
a)
Stigma
b)
Diversity
c)
Stereotype
d)
Tradition
12.
______________ is the process of sending and receiving messages between people of various cultures.
a)
Intercultural Communication
b)
International Relations
c)
Public relations
d)
Aggressive Negotiations
13.
Which leadership style tends to let the team do as they independently decide to do?
a)
Democratic
b)
Autocratic
c)
Laissez-faire
14.
____________ is when two parties who are in disagreement come to discuss a compromise.
a)
Negotiation
b)
Mediation
c)
Conflict Management
d)
Consensus
15.
When a team is formed with team members who are all experts in the same subject the team is considered a ___________ team.
a)
Cross-functional
b)
functional
c)
special-ops
d)
informal
16.
________________is intentionally sending unwanted e-mails or flooding an individual’s social media site with unwanted messages.
a)
Plagiarism
b)
slander
c)
spamming
d)
libel
17.
_________ is publishing a false statement about someone that causes others to have a bad opinion of him or her.
a)
libel
b)
gossip
c)
slander
d)
netiquette
100 %
