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WorksheetsJanuary Quality
Total questions: 20
Worksheet time: 40mins
Name
Class
Date
1.
A policy holder has a foreign/international license. What do we need to advise them?
a)
Nothing. They are free to drive in the U.S with this license, and you are good to bind with no further instructions.
b)
The international license needs to be advised to obtain U.S license in 30 days. Foreign license needs no advisement.
c)
The foreign license needs to be advised of obtaining U.S license in 30 days. International license needs no advisement.
d)
Group reject until obtains U.S License.
2.
Spouse has own insurance, what do we do?
a)
Group Reject/ GI-4 policy, as a policy holder and spouse are only allowed to have one auto insurance company per state.
b)
Bind policy with no further action needed.
c)
Deselect points for spouse if it gives a more favorable rate.
d)
Deselect points for spouse no matter the impact to the rate.
3.
In Florida, a customer requests a SR-22. What numbers can the case number start with to avoid PIF or filing fee?
a)
1, 3, 7,
b)
7, 8, 9
c)
7
d)
2
4.
True or False: A SR-22 Filing fee is refundable.
a)
True
b)
False
5.
True or False: A mother-in-law and step child are included in immediate family members?
a)
True
b)
False
6.
Is accident forgiveness given per policy or per driver?
a)
Per Driver
b)
Per Policy
7.
When a customer states they’ve been with their current insurance company for about, almost, or around any number of years, What do you need to do?
a)
Probe further
b)
Enter 1 yr. above the number said. (ex: They say "about 1 yr, you enter 2 yrs.)
c)
Enter the number said.
d)
Enter 1 yr. below the number said. (ex: They say "about 1 yr, you enter less than 1 yr.)
8.
Your customer is a volunteer firefighter, and is also retired from being a police officer. What occupation do you enter?
a)
Probe further.
b)
Fire fighter
c)
Police Officer
d)
Retired Police officer
9.
"I work full time as a food cashier, and I also am a full time student." What should be entered as my occupation?
a)
Food Cashier
b)
Cahier
c)
FT Student
d)
Probe further
10.
What are the payment plan installment fees for NC?
a)
CC-$5.00 / EFT- $1.00
b)
CC- $3.50 / EFT $1.00
c)
A percentage based on the balance remaining from the previous months
d)
CC- $3.00 EFT- $1.50
11.
Name the information that cannot be refused on an application?
a)
Applicant cannot refuse any info.
b)
Applicant/Spouse Address, Name, DOB, SSN
c)
As long as app provides their info, they can refuse occupation and education for spouse.
d)
Applicant/ spouse Name, DOB, Zip, Education, Occupation, Marital Status
12.
A customer in NJ advised up front of a NAF accident he had. When MAC was run, the accident appeared, however, a ticket on the same day for following too closely appeared as well. What do you do?
a)
Change Accident to AF
b)
Probe Further
c)
Leave accident as is
d)
Remove Accident
13.
True or False: A customer in CT called in to insure 2 cars and he is the sole driver. He advised both cars are for commuting. One is used to drive to work 4 days per week, and the other is used only on Fridays. The agent lists both vehicles for commute. This is the correct way to enter vehicle usage.
a)
True
b)
False
14.
True or False: When selecting education, pursuing a degree can only be chosen for full time student.
a)
True
b)
False
15.
Is it ok to quote a policy for an emancipated 17 year old in the state of WA?
a)
Yes. Emancipated means the minor is now considered an adult by the state, and therefore an adult to GEICO.
b)
Not unless the parent or guardian gives permission.
c)
No. Due to the inability to run credit on minors, no one under 18 may have a quote.
d)
Yes. As long as it is within 30 days of them turning 18.
16.
Is there an exception for age limit to bind a policy in AZ?
a)
Yes. A policy can be written for customers age 16 and older in AZ, along with CO, MA, MO, NH, OK, UT
b)
No. You can't legally sign a contract until the age of 18.
c)
No. Although a 16 year old can contract for insurance if certain guidelines are met, at GEICO we will not bind this risk.
d)
Yes. As long as the customer has been licensed for at least 6 months.
17.
The customer is a retired correctional officer, and currently works part time as a crossing guard. What occupation should be keyed?
a)
Crossing guard.
b)
Probe further.
c)
Retired correctional officer.
d)
Unemployed.
18.
When adding a co-registered driver with a status of "Other insurance", who would the PH need to provide POI for?
a)
Everyone
b)
Everyone except the PH's children and spouse.
c)
Everyone except the PH's parents/grandparents.
d)
No one.
19.
In TN, if option forms cannot be signed immediately or by midnight:
a)
Bind without the option form required coverage and advise the PH to return option form via mail within 15 days .
b)
Bind with the coverage, and advise that the coverage price will be prorated from the day we receive the form; As long as the form is received within 15 days.
c)
Bind with the coverage, and advise that the coverage price will be refunded back to start date; As long as the form is received within 15 days.
d)
Advise customer to call friends and ask them to sign form, and call back if they can't find anybody.
20.
Name 4 of 7 SI behaviors.
a)
Active listening, Tailored Responses, Confidence, Ask for the sale
b)
Ask for the sale; Wait for a response; Identify response; Re-ask for the sale.
c)
Active listening; Expert professional; Persuasive; Identify response.
d)
Tailored response; Wait for response; Active listening, Re-ask for the sale
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