WorksheetsFSC Summit
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Refers to feedback with adverse effect on food safety and quality resulting to life threatening situation, lawsuit and/or media exposure.
a)
a.Major Complaint
b)
b. Critical complaint
c)
c. Minor Complaint
d)
d. Inquiry
2.
ROS example in Primary System
a)
a. Inventory Management
b)
b. Production System
c)
c. Customer Experience
d)
d. People Review
3.
Mishandled customers could impose threat not only to the store that the customers are complaining about, but also to the whole business of Jollibee Foods Corporation.
a)
a. True
b)
b. False
c)
c. Maybe
d)
d. All of the above
4.
Customer complaints do not matter to our Business
a)
a. True
b)
b. False
c)
c. Maybe
d)
d. Both A and B
5.
What is the standard operating temp of undercounter chiller?
a)
a. -10c-15C
b)
b. 8c-10c
c)
c. 10c-15c
d)
d. 2c-4c
6.
Standard holding time of pork chaofan
a)
a. 30 minutes
b)
b. 15 minutes
c)
c. 20 minutes
d)
d. cooked per order
7.
ROS example in Management System
a)
a. Shift Management
b)
b. Business and FSC Management
c)
c. Food safety
d)
d. Service System
8.
It is a feedback from customer that focuses on how an excellent service was delivered or how a service provider has gone the “extra mile” to serve them.
a)
a. Inquiry
b)
b. Suggestion
c)
c. Complaint
d)
d. Commendation
9.
What is our action plan for building customer experience?
a)
a. Project Servesafe
b)
b. Wow Service Champion
c)
c. ROS Session
d)
d. None of the above
10.
What is our action plan on level up quality mindset?
a)
a. Wow Service
b)
b. ROS Paperless
c)
c. DCS
d)
d. 5S
100 %
