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WorksheetsBeta FC0-U51
Total questions: 100
Worksheet time: 50mins
Which of the following settings will a user configure as part of the initial operating system
setup wizard? (Select TWO).
Backup schedule
Accessibility options
Multiple user accounts
Time zone
Computer name
After initial OS and application installation on a laptop, an application warns that it will only
work 24 more times. Which of the following should be done NEXT?
The application has to be registered to the user
The application must be upgraded to a 64-bit version.
The application must be activated.
The application needs to be reinstalled.
Which of the following should be performed after a backup has been completed?
Delete the backup
Verify the backup
Save the backup
Schedule the backup
Which of the following connections provide data with the MOST secure protection from
interception?
Wired
WiFi
IR
Cellular
A technician is configuring a wireless router for a small office and the business owner
would like the wireless network to be secured using the strongest encryption possible.
Which of the following should the technician choose?
WPA2
WAP
WPA
WEP
Which of the following is the MOST sensitive Personally Identifiable Information (PII) and
should be shared cautiously and only with trusted resources?
Email address
. Phone numbe
Mother’s maiden name
Last name
Which of the following operating systems is available for free and can be modified by
anyone?
Windows
Linux
Mac OS
Chrome OS
A user is browsing the Internet when suddenly a threatening message appears on screen
demanding a payment in order to avoid the system being disabled. Which of the following
BEST describes this type of malware infection?
Ransomware
Adware
Spyware
Virus
Which of the following features of a smartphone controls the screen orientation?
Gyroscope
NFC
Accelerometer
GPS
Which of the following is a file on a computer that links to another program or file
somewhere else on the same computer?
Shortcut
URL
Attachment
FTP
Which of the following operating systems is MOST likely to be found on a desktop where its
primary functions include professional video and audio editing?
Chrome OS
Windows 7 Home
Mac OS X
iOS
A technician is trying to access a users files and is unable to open any folder or file. Which
of the following BEST describes the situation?
The folders contain older versions of the files.
The files are corrupted.
The technician needs to change the file attributes.
The technician does not have permissions
A user has a username and password to log onto a banking website. The user would like to
keep access to the account as secure as possible. Which of the following security best
practices should the user follow? (Select TWO).
Use only public computers to access the website
Create a complex password
Change the default password
Write the password down
Use the original password
Which of the following components provides the FASTEST medium for hosting and storing
an operating system?
Blu-Ray disc
7200RPM HDD
SSD
DVD-RW
An RoHS label on hardware indicates which of the following?
The hardware produces EMI when used.
The hardware is certified to be energy efficient.
The hardware provides battery backup for power outages.
The hardware needs to be properly disposed.
Which of the following printer types uses a powder based consumable with a lower cost per
page compared to other printers?
Thermal
Laser
Dot matrix
Inkjet
Which of the following components are used to store data? (Select TWO).
Motherboard
RAM
CPU
GPU
SSD
A user has downloaded an application file with the .dmg file extension. Which of the
following operating systems can be used with this file by default?
iOS
Windows
Mac OS
Chrome OS
Which of the following operating systems is very lightweight and relies heavily on Internet
applications?
Chrome OS
Windows
Linux
Blackberry OS
Ann, a user, is doing her daily job on her company laptop at a coffee shop. She opens an
Internet browser and tries to go to her home page. Instead, she is sent to an unfamiliar
website. She clears all temporary files and deletes the history, but this continues to occur.
Which of the following is the cause of the problem?
. The company has configured a policy on her computer that forces her to stay on their website.
. Her computer is infected with adware and is redirecting her browser to another site.
The memory of the browser is corrupt, and she needs to have the browser reinstalled.
She did not reboot her computer after clearing the temporary files.
Ann, a user, wishes to free space in her documents folder. Which of the following is the
BEST characteristic to sort by in order to ensure that the most space is freed by deleting
the least amount of files?
Date modified
File path
Size
Extension
A user has finished setting up a new computer. Now the operating system requires
activation, but the user discovers the computer has no Internet connection. Which of the
following should the user do FIRST?
Contact technical support.
Reboot the computer
Check the Ethernet cable.
Review manufacturer's website.
Which of the following will allow a user to move a file from one folder to another using the
LEAST number of steps, while ensuring that the file is removed from its original location?
Open the file from its original location, save it to the new location, and delete it from the original location.
Cut the file from its original location and paste it to the new location.
Rename the file in its original location to a name that is not already taken in the new location.
Copy the file from its original location and paste it to the new location.
1
Which of the following software package types is designed to accept input from multiple
users?
Utility
Operating system
Specialized
Collaborative
Ann, a user, reports that her computer was working this morning, but now the screen is
blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not
fix the problem. Which of the following is the cause?
The monitor power cable is unplugged.
The video cable has become disconnected.
The video driver is not installed.
The operating system has encountered a stop error.
The screen saver has activated.
Which of the following are examples of keyboard connectors? (Select TWO).
USB
RJ-11
Serial
FireWire
PS/2
A user had to replace the hard drive in a computer. The user would like to install the games
that came with the computer but were not installed as part of the initial OS setup wizard.
The user can install the games by performing which of the following?
Schedule automatic updates.
Enable installed OS features.
Update hardware drivers.
. Reinstall productivity applications.
A user is at the office and has a cellular phone that previously functioned properly. The
phone is powered on with a fully charged battery. However, the phone does not have
connectivity. Which of the following describes the problem?
Phone is disconnected from WiFi
Provider is conducting system testing
MAC address is bad
Phone is in airplane mode
Which of the following alternative technologies allows a computer to run multiple operating
systems without partitioning the hard drive?
Web applications
Dual boot
Telepresence
Virtualization
Which of the following is a 15-pin video connection?
DVI
S-video
Component
HDMI
VGA
Which of the following is considered an optical storage medium?
SSD
Blu-Ray
Flash drive
Memory card
Which of the following are best practices when it comes to using a computer in a public
location? (Select TWO).
Notify the administrator when finished.
Use strong passwords.
Turn off the computer when finished.
Disable the save password function on web pages.
Make sure to log out of websites when done.
Which of the following is a feature of a basic power strip?
. Protects against lightning strikes
Provides multiple outlets for power
. Generates power for devices
Provides battery backup for devices
Which of the following connectors consists of three separate plugs for video?
Display port
S-video
Thunderbolt
Component
Which of the following technologies allows people to communicate all over the world
inexpensively?
Virtualization
SSID
Kinetics
VoIP
Several users want to share a common folder with high availability. Which of the following
devices is BEST to use for this requirement?
Large USB flash drive connected to a PC
Medium capacity SATA hard drive
Network attached storage appliance
Firewall with security management
Which of the following would BEST be described as password best practices? (Select
THREE).
Use of long passwords
Sharing passwords with a trusted source
Limiting password reuse
Keeping default passwords
Use of special characters
Which of the following is MOST likely required during installation in order to legally install
software?
Automatic updates
Service level agreement
License key
. Antivirus software
A user wants to purchase a CAD application that requires 8GB of RAM to operate. Which
of the following operating system types is required?
8-bit
16-bit
32-bit
64-bit
Which of the following BEST describes the pros and cons of a home wired network?
Low throughput, low mobility, high availability, high latency, high security
High throughput, high mobility, low availability, low latency, high security
High throughput, low mobility, high availability, low latency, high security
Low throughput, high mobility, low availability, high latency, low security
Joe, a user, wishes to allow his roommate to access his personal computer for Internet
browsing, but does not want his roommate to have the ability to make changes to the
system. Which of the following BEST describes the type of account Joe should create for
his roommate?
Standard
Guest
Administrator
Power user
A user, Ann, receives a call asking for her password to troubleshoot a problem. Which of
the following describes this type of security threat?
Malware
Social engineering
Spam
Physical security
Where can a user find the latest updates, upgrades, or firmware for an electronic device
that the vendor supports?
Internet search engine
Internet forum
Technical community groups
OEM website
A user needs to download tax documents from a financial website. Which of the following is
the website MOST likely to use for transmission of the tax document to the users browser?
HTTP
HTTPS
SFTP
FTP
When connecting a printer to a network, which of the following is needed to complete the
process? (Select TWO).
IP address
User's password
Computer’s name
Subnet mask
HTTP port
Which of the following is a reason that a user might upgrade a video card driver? (Select
TWO).
To decrease the screen resolution
To access monitor standby mode
To fix an error message
To use additional features
To adjust the brightness/contrast
Before purchasing a new video card for a PC, which of the following should be checked to
ensure there will be enough electricity for the video card to function properly?
GPU
CPU
GUI
PSU
A laptop owner, Ann, can no longer see web pages when she opens her browser, and she
can only see her search bars and plug-ins. Which of the following is the MOST likely
source of this issue?
The computer does not have current antivirus software installed
The computer needs to have its components upgraded
The downloaded toolbars are filling the browser screen
The owner was not using complex passwords
Which of the following are considered input devices for a computer? (Select TWO).
Mouse
Printer
Speakers
Microphone
Monitor
While browsing the Internet, a user receives a warning regarding the display of mixed
content. The address bar includes https, and the lock symbol is showing. Which of the
following does this warning indicate about the website?
It stores data in cache or cookies, but not both.
It requires login credentials for some sections.
It contains both secure and non-secure parts.
It is best viewed with a different browser.
By default, which of the following types of operating systems can automatically detect a
users location while the user is traveling in a bus?
Server
Desktop workstation
Virtual server
Mobile
A technician is typing the password to logon to a system. A user is standing in close
proximity to the technician and is able to see the password being typed. Which of the
following BEST describes this situation?
Dumpster diving
Shoulder surfing
Phishing
Social engineering
Which of the following is the function of a CPU?
Encrypts data for remote transmission
Performs data computation
Supplies electricity to components
Provides storage location for files
A technician is setting up a computer that was shipped. After everything is plugged in, the
computer will not turn on. Which of the following should the technician do FIRST to identify
the issue?
Check for physical damage on the computer.
Search for a solution on the Internet.
Reference the manufacturer’s documentation
Ensure the power supply is set at the correct voltage
A user installing a printer can connect it to which of the following ports? (Select FOUR).
VGA
USB
FireWire
Serial
Parallel
When operating under optimal network conditions, which of the following has the HIGHEST
reliability?
Bluetooth
Wired
Cellular
WiFi
When setting up a new workstation, which of the following should be configured during the
initial OS setup wizard?
Additional software
Date and time settings
Peripheral devices
Security software
When applying ergonomics to a workstation area, which of the following are the MOST
important to consider? (Select TWO).
Proper sitting position
Amount of time computer will be used
Clarity of the display
Proper keyboard and mouse height
Which of the following allows for the FASTEST printer connections?
Bluetooth
USB
Parallel
Serial
A user has purchased some new software from a vendor and wants to install it on all of the
Windows computers in the house. Which of the following will help the user accomplish the
task and ensure compliance with the software vendor?
Copy and paste the program between computers.
Purchase a multi-user license
Purchase a single-user license.
Use remote desktop to share the program between computers.
An employee, Joe, forgot his laptop at the airport. Joe is worried about unauthorized
access. Which of the following BEST protects against data theft in this instance?
Security software
Full disk encryption
Cable lock
Username and password
Which of the following printers requires a special type of paper in order to print?
Impact
Thermal
Inkjet
Laser
Which of the following is a common characteristic of open source software?
Update cycles are dictated by the manufacturer
Modifications to core functionalities are made by the manufacturer
Can only run on certain manufacturer processors
Can be fully modified by the user
A user, Ann, is experiencing slow browsing on a website she frequently visits that displays
constant pop-up ads. Which of the following is the MOST likely cause?
The browser is incompatible with the website
The workstation has been infected with malware
The website is not secured by SSL
The certificate of the website has expired
Which of the following components is required to send faxes via POTS?
NIC
Power supply
Modem
Wireless adapter
Which of the following file formats contain other files within them? (Select TWO).
tiff
dmg
. png
iso
A user working on a laptop notices the mouse cursor frequently moves to random locations
in a document while typing. Which of the following should the user do FIRST to help
resolve this issue?
Ask tech support for help.
Reboot the laptop.
Turn off the touchpad.
Reconnect the mouse.
A users laptop hard drive contains sensitive information. The user often plugs the laptop
into the corporate network. A sensitive file from the laptop has been found on another
users laptop. How could the user have prevented this breach?
Disable file and print sharing on the laptop.
Delete unused drives from network.
. Remove shared keys from the key ring.
Set the read-only attribute on the files.
Which of the following is the BEST reason to backup data?
To ensure data encryption
To ensure data stability
To ensure data security
To ensure data availability
A users operating system is set to automatically update as updates are released.
However, last weeks updates failed to download. Which of the following should the user do
FIRST to install the updates?
Reference the OS manufacturer’s website.
Reinstall the operating system.
Change the automatic update schedule.
Manually download the updates
Which of the following will allow the easiest and fastest way to share a single file between
two modern smartphones without joining the same WiFi network?
Micro SD card
Bluetooth
USB connection
Infrared
An employees new computer came with a free 30-day trial version of antivirus software.
The employees company provides enterprise antivirus software from a different vendor.
Which of the following should the employee do in order to use a full version of antivirus
software?
Enter the company product key for the antivirus software, enabling the full version.
Uninstall the current version antivirus software and install the company version.
Verify Internet connectivity and run online virus scanning software.
Update the trial antivirus software to the latest version.
An employees new computer came with a free 30-day trial version of antivirus software.
The employees company provides enterprise antivirus software from a different vendor.
Which of the following should the employee do in order to use a full version of antivirus
software?
Enter the company product key for the antivirus software, enabling the full version.
Uninstall the current version antivirus software and install the company version.
Verify Internet connectivity and run online virus scanning software.
Update the trial antivirus software to the latest version.
Which of the following can a user configure on an operating system so that an audible
sound is made when an error message is displayed?
Encryption
Hot keys
Accessibility options
Screen captures
A user is setting up an older wireless access point that has only WEP for encryption. Which
of the following additional steps will help to secure the network? (Select TWO).
Disable SSID broadcast.
Refresh the MAC address.
Filter the MAC address.
Refresh the IP address
Which of the following extensions identifies a video file?
.msi
.tar
.img
.mp4
Which of the following is the BEST example of productivity software?
Word processing software
Entertainment software
Image editing software
Anti-malware software
A technician has just finished setting up a SOHO wireless router but the client does not
want the PC on the wireless network for security reasons. The technician connects an RJ-
45 cable to the computer and the router, but does not receive network connectivity. Which
of the following is the NEXT step to diagnose the problem?
Change the IP address on the computer to match the router.
Reseat the power cable on the computer and reboot.
Check for link light activity on the computer and the router.
Change the hostname of the router to match the computer’s network.
Multiple laptops that contain confidential data are stolen from a company. Which of the
following is a likely policy change resulting from this incident?
Enabling full disk encryption
Requiring screensaver password
Disabling Bluetooth adapters
Adding multi factor authentication
A user is configuring a SOHO wireless router. The user should change the routers default
administrator password for which of the following reasons?
To prevent improper data transmission encryption
To prevent unauthorized configuration changes
To prevent social engineering attacks
To increase wireless signal strength
A user will be traveling with a smartphone that contains confidential information. Which of
the following should be disabled? (Select TWO).
Keyboard
Mouse
Bluetooth
NFC
Which of the following security threats occurs when a user receives an email from an
illegitimate source asking for login information?
Hacking
Phishing
Spam
Cracking
An attacker cracks a user's password for all social media, email, and bank accounts. The
user needs to change the passwords for all these accounts. Which of the following should
the user do in the future to prevent this from happening?
Disable unused browser toolbars.
Clear the browser cache.
Avoid credential reuse.
. Delete tracking cookies.
After installing the OS on a workstation, a technician notices that everything is displayed in
large windows and the viewing area is limited. Which of the following will the technician
need to adjust to resolve this issue?
Color depth
Orientation
DPI settings
Resolution
Joe, a user, needs to store a large amount of data, but does not have enough space on his
local computer. Which of the following are the BEST options for him to use? (Select TWO).
Network attached storage
External hard drive
Optical drive
Another computer
Which of the following computer components are used to store data? (Select TWO).
HDD
RAM
NIC
GPU
Which of the following could be described as both an input and output device?
Flat-screen monitor
Multi-function printer
Microphone
Scanner
A technician has been tasked with changing the settings for a used SOHO router, but does
not have the administrator password because the previous owner changed it. Which of the
following actions will resolve this issue?
Click “Forgot password.”
Use a password cracker.
Hold the reset button.
Use the password: password.
A user learns of an operating system vulnerability that would allow a hacker to access the
computer. The user would like to keep the operating system up to date to prevent such
vulnerabilities from occurring. Which of the following should the user configure?
Additional OS features
Automatic updates
Software firewall
Anti-malware software
A technician sets up a new computer system and connects the keyboard and mouse to the
PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both
devices are connected. Which of the following is the solution?
Swap the mouse and keyboard to the other PS/2 ports.
Remap the mouse and keyboard in the BIOS.
Update the BIOS to recognize the newer keyboard and mouse.
Configure the keyboard localization settings.
Which of the following is an advantage of using cloud-based collaborative applications and
storage, rather than local applications and storage?
Decreased software licensing costs
Higher security encryption
Limited storage space for files
Increased accessibility to files
Which of the following is a requirement to connect a smartphone to a wireless network?
SSID
SATA
SMTP
gzip
Which of the following protocols is used to secure communications between sender and
receiver?
SIP
SNMP
SSL
SMTP
Which of the following software types allows for the creation of a single file composed of
multiple subfiles, while at the same time reducing the overall size of the combined
elements?
Database
Document sharing
Compression
Maintenance
Which of the following are secure network protocols? (Select TWO).
SMTP
FTPS
HTTPS
DNS
Which of the following data connections would provide a user the BEST Internet availability
while traveling?
Workstation with only RJ-45 connectors
Smartphone with cellular service
Laptop with Bluetooth wireless connectivity
Tablet connected to a SOHO wireless network
A user receives an email formatted to appear as if the bank sent it. The email explains that
the user must confirm the name, address, and social security number listed on the bank
account. Which of the following BEST describes the security threat taking place?
Shoulder surfing
Social engineering
Spam
Phishing
A user installed a new scanner on a desktop personal computer without any
documentation. The scanner powers on, the lamp turns on, and then the unit stops with a
failure light lit. Which of the following should the user do FIRST?
Go to the scanner manufacturer's website and download the current installation information.
Check the personal computer manufacturer's support website for information about scanner installation.
Find a scanner user group website and ask for help.
Update the scanner firmware and drivers, then reinstall the scanner.
question_answer
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Which of the following is performed during WiFi setup on a mobile device?
Configuring bluetooth pairing settings
Configuring email settings
Configuring screen lock settings
Configuring SSID settings
When considering backup media, which of the following holds the MOST data?
BD-R
DVD-R
DVD-DL
CD-ROM
