WorksheetsCustomer Snapshot
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
How many contacts has this customer had in the last 30 days?
a)
7
b)
2
c)
5
d)
30
2.
When did this customer activate service with AT&T?
a)
2/2003
b)
2/2009
c)
2/2006
d)
2/2017
3.
Is the customer enrolled in AutoPay?
a)
Yes
b)
No
4.
What is the current balance due?
a)
$163.74
b)
$63.74
c)
$163.47
d)
1634.07
5.
What type of device does this customer have?
a)
Galaxy Tab 4
b)
Galaxy 4
c)
IPHONE
d)
IPHONE 4
6.
Is the customer eligible for an upgrade?
a)
Yes
b)
No
7.
How many days does the customer have left in their current bill cycle?
a)
2
b)
4
c)
1
d)
7
8.
Does the customer currently have device protection?
a)
Yes
b)
No
9.
What is the Early Payoff Amount for the installment plan?
a)
$252.11
b)
$163.74
c)
$52.11
d)
$63.74
10.
How much data has the customer used?
a)
0 GB
b)
10 GB
c)
12.56GB
d)
2.56 GB
100 %
