A customer is concerned about security on a computer running Windows 8.1. The customer wants to be able to view a quick summary of security settings, status, and potentially security issues on the computer. What should the customer use?

You created a library on a computer running Windows 7 and added files from your internal hard disk, a USB drive, and a network share. You accidentally delete the library. What happens to the files in the library?

On a Windows 7 installation, which file should exist at the root of the system drive?

You are working on a computer that is running 32-bit Windows 7. The username of the user is DebW. In what folder is the Fonts folder stored?

Which tool provides real-time protection from spyware and the ability to scan and remove spyware on a Windows 7 computer?

What communications technology is used with mobile pay technology used during point of sale (POS) checkouts?

A customer's phone is configured so that it does not use any roaming cellular or data services. The customer wants to be able to make phone calls if the phone is in range of a hot spot. What should the customer configure?

Smart phone orientation on Android phones relies most often on what technology?

A smart phone's GPS technology is used with which features?

You need to have Microsoft Windows 7, Windows 8, and Windows 8.1 running concurrently for testing. Each Windows version needs direct access to computer hardware without having to go through a host operating system. What should you do?

You are configuring a member computer running Windows 8.1 for client virtualization. The host computer is configured with the following: dual core processor, 8GB RAM, one network adapter. The guest operating system is running Windows 8. The guest operating system can connect to local resources but cannot access the network. What is most likely wrong?

A customer has an Android smart phone. The customer is concerned about data security and wants to know what data is backed up automatically. What data is backed up Google automatically by default?

A customer wants to automatically synchronize calendar and contact information from an iOS phone so that it is readily available to both the iOS phone and a laptop running Windows. The customer also has a desktop computer running Windows in a home office. The customer wants to keep the setup requirements on the iOS phone to a minimum. The customer needs to be able to synchronize when traveling. What synchronization method should you suggest?

A customer is synchronizing mail, contact, calendar, and bookmark information from an iOS phone and an iPad to iCloud. The customer wants to synchronize mail, contact, and calendar information with a computer running Windows. The computer is running Outlook 2007.

You help a customer configure synchronization with iCloud. The customer is synchronizing an iPhone and a PC running Windows 8. What information can be automatically synced between the devices?

Your company underwent changes in its Information Technology (IT) policies: it implemented a Bring You Own Device (BYOD) policy, and it moved some infrastructure to the cloud and implemented Office 365. The devices supported are iPhones/iPads, Android phones and tablets, Windows Embedded Handheld devices, and Windows Phones. Which three kinds of data can sync with Office 365 on all of the devices?

A user tells you that he uses OWA to check his emails. Which server is installed in the company to suppport this option?

Your customer wants to upgrade a simple firwall to add antivirus, antispam, and content filtering. Which device should you recommend?

You want to manage a file server remotely. You have enabled RDP on the server. You want to make it more secure. Which feature should you enable?

Which of the following best identifies the role of a proxy server?

Which server can act as a centralized authentication server in your network?

A user wants to know how to add a new Exchange ActiveSync email account. What is the correct way to access this option on an iPhone?

You want to access the Internet through your laptop using your mobile phone. Which option should you tap to enable this feature?

Why should you update the PRL on your phone if recommended by your mobile provider?

What is the most likely place to find the IMEI number on your mobile phone?

Which set of steps describes the procedure for pairing a Bluetooth headset with an Android mobile phone?

A user purchases an external hard disk drive for a computer running OS X. The user needs to setup a system to back up all files on his Mac, including the operating system, user accounts, and user files. What should he use?

A user of a computer running OS X wants the Safari browser on all of his devices to remember his usernames, passwords, and credit card numbers. What should she do?

Which Linux command would you use to search input files for lines that match a specific pattern?

Which command would you use to rename a file on a Linux system?

Which command would you use to change a user's password on a Linux system?

A customer wants to be able to run both Windows 7 and Mac OS X on his Mac computer. Which tool should she use?

A company needs a platform for rapid development and deployment of websites. The websites will be configured for public access. The solution must be able to scale rapidly with services such as load balancing managed for the company. Security during development is a major concern. What kind of web solution is appropriate?

Which of the following best characterizes Microsoft Office 365?

A customer recently purchased a new computer for a home office. The customer wants to setup the existing computer for family use. The customer wants to return the computer to its original factory settings. The customer wants to make sure this is possible. What does the customer need to accomplish this?

A customer brings in a computer for repair. The computer runs Microsoft Windows 8.1. The computer acts as if some system files are either corrupted or have been deleted. You try recovering to a restore point, but the problems persist. You want to get the computer running properly as quickly as possible. You want to minimize the risk of losing data or installed applications. What should you do?

You have installed a new hard drive in a Windows 7 computer. You are planning to use Disk Management to configure the drive as a basic disk. Which partitioning configuration is supported?

You need to create a custom image for a Microsoft Windows 7 deployment. Which steps should you perform on the reference computer on which you are building the image?

How should you install the most recent hotfixes to a customer's computer running Microsoft Windows 7 that does NOT have the latest service pack applied?

You need to install Windows 7 on a netbook computer, which does not have a DVD drive. You want to install Windows 7 using a USB device. What should you do FIRST?

A customer wants to convert a disk partition that is currently formatted as NTFS to FAT32. What command should the customer run?

A customer brings a computer in for repair. The customer complains about problems trying to print. The customer also brings in an external hard disk with two backups, one made two weeks ago and the other made immediately before the computer was brought in for repair. You remove a virus from the computer. You determined that the printer driver has been overwritten. You suspect that other device drivers have been overwritten as well. You want to fix the system as quickly as possible and with minimum data loss. What should you run?

A customer wants to copy files from an internal hard disk to an external USB drive. The customer wants to filter the files copied based on attribute flags set on the files. What command should the customer use?

You help support an Active Directory Domain Services (AD DS) domain. All domain clients run Microsoft Windows 8.1 or Windows 8.1. The network administrator has updated Group Policy settings that impact network clients. You need to ensure that these are applied to the clients. You want to avoid restarting the client computers. What should you run?

A virus on a computer running Microsoft Windows 7 has altered the master boot record (MBR) and the computer will no longer boot. Before you can remove the virus, you must fix the MBR so the computer will boot. What utilities should you use to repair the MBR?

What tool should you use to verify that the hard disk on a Windows 7 computer does not have any bad sectors?

You want to copy the contents of a fixed hard disk to a removable hard disk for backup. Which command can copy all files, directories, and subdirectories to another disk all at once?

You are trying to correct a problem with a third party application on a computer running Microsoft Windows 8.1. You need to edit the registry. What utility should you use?

You suspect that a computer running Microsoft Windows 7 is experiencing intermittent memory errors. You want to run a memory diagnostic to verify. What should you do first?

You suspect that a computer does not have sufficient memory to support the applications that the user typically has running. You need to check memory usage over time.

You configure a computer running Windows 7 to share a printer. Users report that they are unable to access the printer when the computer is not in use. The computer is configured to use the Power Saver power management plan. You need to ensure that users can always print to the printer. Your solution should use the least amount of power possible.

Which utility would you use to view errors reported by Windows operating system computers?

Volume D is a volume on a basic disk formatted as FAT32, located on a Windows 7 computer. Volume D is nearly out of disk space, and the drive where it is located has no unallocated space. You install another disk in the computer. You need to allow users to continue saving data to the ProjectFiles folder. What steps should you take?

You are configuring a computer running Microsoft Windows 7 for use as a public terminal. The computer is configured to log on automatically as a local standard user. You want to prevent users from being able to run administrative programs and make changes to the computer. What should you do?

It takes a long time for your Windows 7 computer to startup. You want to minimize the number of applications that are automatically loaded at startup. You need some applications to load, but you want to prevent others from loading. What should you do?

A customer's desktop computer is configure with a Balanced power plan. The customer is using Control Panel settings to configure custom power options. The customer calls for advice because the hibernate option is not available. What is most likely wrong?

A customer calls for advice about setting up a home office network. Devices will be connecting with each other and to the internet through a wireless access point. The devices that need to be connected are: Laptop computer running Windows 8.1, Desktop computer running Windows 7, Desktop computer running Windows Vista with Service Pack 1, Wi-Fi enabled printer. The customer wants the management effort of setting up the network and sharing resources to be kept to a minimum. The access point is secured with WPA2. Which network location configuration should you suggest?

A customer is setting up a laptop that will be used primarily when on the road for business. The customer wants to store user name and password information to make it easier to log onto the company website and to a technical reference site. Both use Kerberos authentication. The customer needs to know where to enter this information. What should you recommend that the customer use?

What power option would you select to use on a Windows 7 or 8 laptop so that it uses the least amount of power when you power off?

What utility in Control Panel should you use to troubleshoot your network connection on a Windows 7 computer?

You need to uninstall an application on a Microsoft Windows 7 or 8 computer. Which Control Panel utility should you use?

What steps do you take to troubleshoot your Internet connection in Microsoft Windows 7?

A Microsoft Windows 8 computer cannot access network or Internet resources. You see that the listing for the network adapter in Device Manager has an icon with an arrow that is pointing down. You need to solve the user's problem with the network adapter. What should you do?

You need to write a batch file that can be scheduled for execution or run on an as-needed basis. The batch file needs to back up a computer running Microsoft Windows Server 2008 and then perform prevent disk maintenance. What command should you use to back up the computer?

You suspect that a computer running Microsoft Windows 8.1 has disk errors. The disk partition is formatted as NTFS. You want to check for and try to repair any disk errors. What should you run?

A customer is preparing to install a game on a computer running Windows 8.1. The game was designed for an earlier Windows version. The customer is concerned that there might be problems after installing the game. The customer creates a restore point and a system image before installing the application. The customer discovers a problem two days later and wants to recover the system to the state it was in before the application's installation. The customer needs to avoid losing data created since the application was installed and applications that were already installed on the computer, if possible. The customer has a recovery disk available and there is a recovery partition on the computer's hard disk. What should you recommend?

You are helping a customer design a backup schedule for servers running Windows Server 2008 and Windows Server 2012. You configure the backups with the Faster backup performance option. What types of backups will run under this option?

You are configuring a Windows 7 computer with two hard disks drives for a user. The user wants to protect his documents, pictures, and music from accidental deletion or drive failure. What should you do?

You have been asked to enter an alternate IP configuration for a Windows 8 laptop that will be taken to a remote office. Where can you find the alternate configuration tab?

A user telecommutes three days a week using a Windows 7 laptop computer. The user's Internet Service Provider at home requires a static IP address, subnet mask, and DNS server setting. The company network assigns addresses using DHCP. You need to configure the user's computer so that the user can access the Internet when at home and the corporate network when at the office. What should you do?

A user reports that she cannot connect to the FTP server at ftp.stayandsleep.com using her FTP client software on a computer running Windows. She can connect using Internet Explorer. How can you resolve the problem?

A user needs to travel frequently to various factory and warehouse sites. Which type of mobile broadband network should you set up in Microsoft Windows for that user?

A company is concerned about the potential for theft of laptop computers. It is looking for a way to prevent the theft of laptops. Users need to have easy access to the computers while at work. What should you recommend?

A company has experienced a series of social engineering attacks. The company is looking for ways to prevent them from occuring in the future. What should you suggest?

Several of a company's user computers have recently been infected by malware. You have been able to determine that the cause is unauthorized software downloaded and installed from the Internet. What should you recommend?

What is the most common type of biometric security?

You work in a highly secure environment, and you need select a method of authenticating users. Which method of authentication provides the highest level of security?

You are developing standards for the organization with regard to protecting users' computers from malware. Which standard would you implement?

What is a social engineering method through which a user can gain entry to areas protected by locked doors?

A customer calls with a problem. When the customer started up a laptop computer, a screen appeared stating that unless a payment of $100 is made within 48 hours, the computer will be erased. The customer cannot get past the screen to get to Windows. What type of attack does this describe?

A customer calls concerned that he received a message that his computer was detected doing something illegal. The customer's web browser will not let him navigate away from the page displaying a message. The customer is informed that he must pay a fine to regain access to his PC. This is an example of what type of attack?

You discover a program running in the background on several network computers. The program is collecting address and computer name information from your network and sending it to an address on the Internet. This is an example of what kind of threat?

Which fradulent practice tries to obtain the personal details of a user via email, such as passwords or bank account numbers?

A customer downloaded a game from the Internet. When the customer ran the game, it erased the computer's hard disk. This is an example of what kind of program?

Which two attack types are potentially destructive to data or hardware?

You need to ensure that Active Directory domain user Alice does not have read access to the folder named Graphics. The Graphics folder is shared to the network from the server named FSO. The disk partition on which Graphics is located is formatted as NTFS. Your solution should not impact other users. What should you do?

You are setting up a PC as a floor demonstration model. You want to prevent anyone from being able to boot the computer unless they have a password. What should you do?

A company is concerned about unauthorized users being able to log onto workstations. The company wants to make it more difficult for someone to guess passwords. What should you recommend?

A company wants to configure computers to prevent any programs from launching automatically when a CD is inserted in the CD drive. All company computers run Windows 7 or later. What should be used to configure this?

You are helping a company design its BYOD policy. The company is concerned about sensitive information being exposed if a personal mobile device is lost or stolen. What should be included in BYOD policy to help prevent this?

For what reason should you install a locator application?

A company recently updated its BYOD policy. The original policy required users to use a PIN for mobile device authentication. The policy has been changed to require multifactor authentication. What additional authentication method would qualify?

Which are examples of biometric authentication?

What can you implement to ensure that smart phone information can be removed if the phone is lost or stolen?

A company works on several government contracts. They need to provide proof that any devices containing data have been disposed of properly so that no data is a risk when a device is decommissioned. This proof needs to be available for at least 20 years after decommissioning. What is necessary for this?

A company is decommissioning several computers. It needs to ensure that the data on the hard disks cannot be recovered. The company is not planning to reuse the hard disks. What method should the company use?

A company is decommissioning two file servers. The company is planning to reuse the hard disks. The company wants to degauss the disks to remove any sensitive data from the disks. The disks will be taken to a recycling company to perform the degaussing. What is the potential risk of doing this?

You support a small trade school. The school has a computer lab that is used for practicing various procedures. The next class will practice installing an operating system on blank disk drives. You need to create a batch file that will prepare the disk drives for students to run a full Windows operating system installation. The batch file needs to prepare the computers as quickly as possible. What should you have the batch file do?

A technician is decommissioning a file server and plans to reuse the hard disk drives. The technician wants to make it as difficult as possible to recover any of the information currently on the hard disks. What should the technician do?

You help support a small company's network. The network contains a managed switch with servers connected to ports 1, 2, 3, and 4. An attacker gains access to the server on port 2 and installs software to monitor and record communications on the network. Which statement describes the impact to network security?

What must you do to prevent accidental disclosure of data when disposing of a computer?

What should you do to improve the wireless security in your network?

You have installed a new router in your company. Which option should you click on to upgrade the firmware?

You have installed a new wireless router in your company. Which steps should you take first to configure it?

A network engineer has given you a username and password to a new network switch and asked you to shut down all unused ports. What is the most likely reason for taking this action?

You are installing a new wireless router in a small office. You need to mitigate the risk that an attacker will change the security settings of the router. What should you do?

You want to allow only specific wireless clients to access your WLAN. What should you use?

You have implemented a wireless LAN that uses the 802.11n protocol in your office. You want to ensure that users outside the company cannot see your wireless LAN in the list of available wireless networks. What should you do?

You are following the CompTIA six-step troubleshooting method to repair a computer. You determine that the problem can probably be avoided in the future if proper preventive measures are applied. During which step should these measures be applied?

You are working at your company's help desk. An employee calls and explains that a proprietary application is no longer working on his computer. What questions should you ask to help you come up with a solution?

What is the best example of a useful question you can ask a customer to help diagnose a problem she is having with a computer she has used for over a year?

Doug reports that Internet Explorer was working fine morning, but now he is getting a fatal error that causes it to shut down. Which question is the most relevant to start the troubleshooting process?

You are at a customer site to repair a printer with poor print quality. A document with dark vertical streaks is sitting on the printer. The document appears to contain personal information about the customer. What should you do?

Which statements accurately describe active listening?

You had to order a part from the manufacturer to repair a customer's printer. You told the customer that you should be able to get the part within two weeks. You also told the customer that you would let him know as soon as you get a firm delivery date from the manufacturer. After about a week, the customer sends an impatient email asking when the printer is going to be fixed. What should you do?

You are unable to understand a customer's description of a problem's symptoms. What should you do first?

While troubleshooting a problem with a printer, the customer tells you that he has already tried the step that you are about to try. What should you do?

When you arrive at a customer's location for a service call, what should you do as the customer describes the problem?

You are talkiing with a customer who is having problems printing from an application. Which question, when asked courteously, would be the best first step in gathering information from the customer about the problem?

A company is preparing to change out several computers. They have asked for your help in developing a safe disposal plan. They are concerned about disposing of environmentally hazardous components. What is the best source of information for safe disposal?

A business is converting an enclosed office into a secure server area and wiring closet. The business has had additional environmental controls installed for heat and humidity. The business wants to provide protection against over and under voltage conditions. What should the business implement?

You are helping set up an office for a small business. Most of the equipment being used, computers and multifunction printers, is refurbished. The owner is safety conscious and wants to avoid the risk of electric shock in case of equipment failure. What is most important thing to provide?

You are preparing to install additional RAM in a dektop computer that has been properly shut down. What should you do first?

Why should you use an ESD strap when you are removing and replacing components in a computer?