Worksheets值班人員課程作業
Total questions: 10
Worksheet time: 50mins
1.下列哪項原料不可以自行購買?Which of the following material is not allowed be purchase and use from outside?
太白粉\Potato starch
白糖\White sugar
葡萄柚\Grapefruit
鮮奶\Fresh milk
2.以下有關服裝儀容的規定何者正確?Which of the following depicts the correct dress code?
耳環最多可以帶2顆 You can wear up to 2 pairs of earrings
頭髮顏色只能染深色 Only dark colour hair dye is allowed
前面流海不可蓋過眼睛 Fringe must not covered the eyes
公司鼓勵所有員工化妝 We encourage every staffs to wear make-up
3.若發現珍珠有異味,以下處理方式何者是錯的?If the pearls has a peculiar smell, which of the following solution is correct?
確定批號(制造日期) Note down the batch number (manufacturing date)
拍照存証並告知店長 Snap a photo and inform your store manager
交待廚房試煮,若無怪味可販賣 Tell the kitchen staff to proceed cooking pearls, the pearls can be sold if there is no peculiar smell after being cooked
檢查其他珍珠是否也有異味 Examine the other packet of pearls for peculiar smell
4.客人反應他拿到的飲料與他想要的不一樣時,以下處理方式何者是錯的?A customer responds that he had the drink different from what he wanted. Which of the following resolution is incorrect
第一時間向客人道歉 Apologise first to the customers
事後找出原因並改善 Find out the cause and improve on the situation
確認客人的飲料及單號 Confirm the guest's beverage and order number
若是我們出錯,重泡飲料給客人,客人不需付差價 If is our mistake, we have to make the correct drink for customer and he/she do not need to pay any differences
5.以下哪項操作不會造成現金短溢?Which of the following action will not cause a shortage?
零用金(petty cash)沒Key
沒刪作廢單 Did not void the wrong receipt
沒刪暫存 Storage of order is not deleted
Daily Sales Report上的Discount Summary跑到Payment Summary
6.關於POS機下方的日期,何者正確?Which of the following is correct regarding POS system screen dates?
左邊為實際日期,右邊為POS機日期 On the left is the actual date and on the right is the POS system date
每天結完帳後,POS機日期會與實際日期相同 After closing the settlement, the POS machine date will be the same as the actual date
若實際日期比POS機日期快一天,可以在開始營業前先日結一次 If the actual date is one day faster than the date of the POS machine, you can close the day settlement first before opening the store
若實際日期比POS機日期慢一天,當天晚上不需做任何事,第二天再結帳即可 If the actual date is one day slower than the date of the POS system, there is no need to do anything that night. You can close settlement the next day
7.跳電時,電箱的處理何者正確?Which of the following solution is correct when the power tripped?
關掉所有電源後,打開總電源,再將其他電源開關一個一個打開 Turn off all switches, then turn on only the main power switch followed by turning the other switches one by one
關掉所有電源後,先將其他電源開關一個一個打開,最後打開總電源 Close all power switches, then switch on one by one, and lastly turn on the main power switch.
關掉所有電源後,由上到下按照順序打開 After turning off all switches, turn on the switches from top down accordingly.
打開電箱後,將所有跳下的開關打開即可 Just turn on the affected switches.
8.以下有關現場值班的描述何者錯誤? Which of the following regarding supervision duty is incorrect?
值班人員主要職責在於維持門市運轉順暢 The main responsibility of the staff on duty is to keep the store operation running smoothly
值班人員上班前需確保門市物料、人事、行政等事項都已安排妥當 Staff on duty need to ensure that the store’s materials, personnel, and administration are properly arranged before going to work.
值班人員需注意員工外送、上廁所、休息的時間 The staff on duty should pay attention to the time spent on staffs going on delivery, toilet and during meal breaks.
值班人員需在門市內管好員工,不可隨意走出門市 On-duty staff need to manage employees in the store, they are not allowed to walk out of the store freely.
9.以下有關現場值班的描述何者正確?Which of the following regarding supervision duty is correct?
若接廚房工作的員工為老手,可以不需要交接 Hand-over is not needed if the person is a experienced worker.
身為值班人員要有責任心,必須包辦所有清潔工作 As a staff on-duty means having responsibilities,. Hence, all they are in-charge of all cleaning tasks.
為了避免食物浪費,在繁忙時段開始時,才能開始加快烹煮速度 To avoid wastage, only start cooking faster at the during busy hours.
在上班前需巡視店面 The staff on-duty need to inspect the store before working.
10.有關工作日誌的描述何者錯誤?Which of the following regarding duty scheduling is incorrect?
由預估小時業績及實際小時業績,可看出門市人力安排是否適當 From the estimated and actual hourly sales, we can see whether the store's manpower arrangement is appropriate
門市的工作崗位安排需盡量與工作日誌上的安排相同 The task station arrangement should be the same as those planned on the duty schedule logbook
總上班時數為所有螢光筆區域的總合 The total working hours is calculated from the highlighted areas on the duty schedule logbook
店長與MT沒有加班費,所以上班時數寫9小時 Store Manager and MT do not have overtime pay, hence the working hour is fixed at 9 hours.
