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WorksheetsInfiniti Bonus Activity
Total questions: 15
Worksheet time: 8mins
When was the Nissan-Renault Alliance
founded?
1979
1989
1999
2009
Which one of the following brands is
part of the Renault-Nissan Alliance?
Suzuki
Lada
Chery
Daewoo
How many vehicles were sold by the
Renault-Nissan Alliance during 2017?
6 – 8 million
8 - 10 million
10 - 12 million
12 - 14 million
How many employees does the Renault-
Nissan alliance approximately have?
470,000
370,000
270,000
170,000
In which Arab country did the
Nissan-Renault Alliance open a new factory during 2015?
Egypt
Saudi Arabia
Sudan
Morocco
When does a driver need HSA?
At high speed
At low speed
In slippery conditions
When stopped on an incline
What is Active Trace Control?
A vehicle diagnostics method
A breakdown analysis system
A vehicle safety feature
A new steering system
In which country were the most cars from all makes and models sold during 2017?
China
India
USA
Japan
What was the biggest market for INFINITI
in 2017?
Japan
USA
Middle East
China
Which of the following customer
personalities is most likely to ask many questions?
Dominant
Analytical
Sociable
Expressive
Which company was the first to
provide Courtesy Vehicles to service customers?
Lexus
Mercedes-Benz
BMW
Infiniti
What is the first step in the
customer objection handling process?
Isolate
Probe
Acknowledge
Answer
When should a service consultant
follow-up after delivery?
48 hours
24 hours
4 hours
72 hours
How many steps are there in the
INFINITI Service Process?
6
7
8
9
Which of the following is an
open-ended question?
Can I help you?
How are you today?
Do you need a ride home?
Can you wait?
