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Worksheets04/18 WK1 EGC Spot Check
Total questions: 10
Worksheet time: 50mins
What is the default EGC used for Fine Jewelry Returns?
6019000265368486
6021020000000018
6019000265568531
6021020000000215
A newly reactivated LC cannot be transferred to a new LC?
True
False
True or False ; Gift cards are exchangeable to cash?
False
True
Agents should give the following instructions to a store rep for a transaction deduct for SCOM return:
Select “Next Transaction § Select “Take” § Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.
Select “Back” § Select Next Transaction § Select “Take” § Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.
§ Enter “950096” and press enter § Enter the amount to be deducted from the return transaction and press total.
Generate authorization and Provide it to the Store Rep.
True or False; Gift cards cannot be used to purchase Gift Certificates or Electronic Gift Cards.
True
False
True or False; Saks Off Fifth has an EGC promotion the EGC’s are issued via “Digital” email and they have no plastics.
True
False
True or False; When the caller mentions "rewards bonus, rewards points, or adding points" it should be transferred to 6022
True
False
If you receive the message “Card Not on Promo File” after entering the EGC number on the PCAR screen this means?
This message means the EGC is reported Fraud.
This message means the EGC is damaged.
This message is an indication that the original EGC has been transferred to a new EGC number.
Agents may unfreeze the card after notating the following information, select that apply.
Store Associate information, Customer’s Name, Address listed on their Drivers LCI, and the LCI #.
If customer is calling: Customer’s Name and Address.
none of the above
Store Associate Information, Store number, GC number
Customers SSN, Drivers LCI number, GC Number
Division 01 and division 02 stands for?
HBC line store and LT Store.
DSG line store
Saks Fifth Ave , Saks off Fifth ave and LT full line store.
None of the above
