WorksheetsDevice Upgrades
Total questions: 20
Worksheet time: 9mins
When an 18 month lease with Jump! On Demand is up, what options does the customer have?
Turn in device and pay any applicable damage fees
Jump! to another device
Open an installment plan to finance the purchase price
Pay the POP and taxes
How often can you upgrade with Jump! 2.0?
Twice a year (every six months)
Once half the device is paid off
Every 30 days
Three times a year
How many days do you have to add PDP?
10
14
30
90
what is the price range for PDP with Assurant?
$9 - $12
$8.99 - $12.99
$8 - $15
$7.99 - $11.99
After an early termination of service, JOD! customers have what options for their device?
Return device to retail
Ship device back
Pay off all remaining balances (of lease and device)
Jump! to new device
How long do JOD! customers have to return their device after an early termination?
14 days
30 days
60 days
90 days
All JOD! lease terminations must be done over the phone with customer care. True or false?
True
False
JOD! customers can pay off remaining lease via self-service after an early termination. True or false?
True, we want to reduce our customers' effort and provide self service options for any payment
False, payments can only be collected in store after inspection of device and any fees are applied
JOD! customers have 14 days after cancelling service to reopen their JOD plan. True or false?
True, buyer's remorse
False, cannot reopen JOD plan
I'm going through the process of Change of Responsibility and moving to a new account. I currently have a lease with JOD!. Can I transfer my device and lease over?
Yes, we allow our customers to transfer once
No, non-transferable
How much is the fee for an iPhone screen repair when you have PDP Plus with AppleCare?
$69
$49
$30
$29
In a 12 month period you can only do up to two claims per mobile number for loss/theft/accidental damage. True or false?
True
False
PDP Plus has lower deductible claims for accidental damage at $20 for tier 1-3 and $99 for tier 4-6. True or false?
True
False
Which of the following is not included in PDP Plus?
McAfee Security
AppleCare
Personal Hacker
Personal Help Desk Support
Which of the following are limitations for a Jump! upgrade?
Device must power on
No physical damage / water damage
Anti - theft must be turned off
Must be returned in original box
For devices signed up with Jump!, Apple products that are tier 6 require AppleCare services, tiers 4-5 are optional. True or false?
True
False
What is the limit for how often a customer can do a Jump! upgrade with Jump! 2.0?
0 - no limit
2 times / year
4 times / year
6 times / 24 month EIP plan
Jump! On Demand includes PDP. True or false?
True
False
After completing a Jump! On Demand upgrade, how long do customers have to return their original device to the retail store?
30 days to ship in
14 days
30 days
60 days
Customer care can initiate a Jump! On Demand lease. True or false?
True, customer care can assist with any new JOD! order
False, must refer the customer to the nearest store
