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WorksheetsCashier Training Module| E-Learning | Day 1
Total questions: 20
Worksheet time: 10mins
What is
the toll free number and customer care email-id
18001067527
| customercare@abfrl.adityabirla.com
18001065727
| customercare@abfrl.adityabirla.com
18001037527
| customercare@abfrl.adityabirla.com
None of
the above
What are
the L1 reasons as per Mission Happiness
Staff
Service
Billing
Any
other
All of
the above
What is
Hygiene Hattrick
Greeted
at the store
Explained
the product features
Encouraged
for trail
All of
the above
Identify
the De-Tractor range
0-5
0-6
1-5
None of
the above
As per
Cash/CSD SOP module, with-in how many rings customer call to be taken?
5
4
3
None of
the above
Customer reservation matrix to be closed in 24hrs
Agree
Disagree
What is the formula to calculate "Response Rate"
No. of
Bills/No. of feedbacks
No. of
feedbacks taken/No. of Bills
As per Mission Happiness L1 score, 7-8 rating is referred as _________ customer
Promoter
Detractor
Passive
None of
the above
As per SOP, mobile can be carried on floor by cashiers
TRUE
FALSE
As per SOP, which of the following to be used while conversating with the customer
But
However
Hello
All of
the above
When the customer requests cashier to make a call to his friend/relative at CSD landline, it is free of cost as per SOP
Agree
Disagree
Please share your opinion about the Cashier Training | Day 1 Session conducted by your respective trainer
Poor
Average
Good
Excellent
Share your experience attempting this questionnaire
Happy & Interesting
Happy
Less Happy
Not Happy
Re-imbursement of paper carry bags will be given in the form of__________ to the customer
Cash
Demand Draft
Reward Points
None of the above
To become a 5-Star customer, what is the shopping amount to be billed by the customer
2000
8000
20000
40000
To know the reward points, identify the number for which the customer has to send the message
567685
567658
576768
575758
Mission Happiness feedback helps to increase Repeat buyers/Loyal Customer base
True
False
Please mention your emp. code
Please mention your name (as per poornata records)
Please mention your store location name
