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WorksheetsRoot Cause Analysis
Total questions: 15
Worksheet time: 3mins
This is the fundamental breakdown or failure of a process.
Causal Factor
Root Cause
Root Cause Analysis
What approach means, "To get to the bottom of a problem or unexpected event"?
Cause and Effect Diagram
Drill Down
Root Cause Analysis
What are the 3 basic types of causes?
Physical, Human, Organizational
Human, Equipment, Environment
None of the above.
CSAT Score is a _____________ data.
Qualitative
Quantitative
None of the above.
What type of data is a written observation?
Qualitative
Quantitative
None of the above.
What data collection strategy is best used when you need to gather highly personalized data?
Observations
Surveys
Interviews
Which data collection method is essentially an interview method?
Questionnaires
Focus Groups
Observations
When do we use a flowchart?
To study a process for improvement.
When the data is numerical.
When predicting the expected range of outcomes from a process.
This RCA tool is used to visualize the relationship between two variables.
Pareto Chart
Histogram
Scatter Diagram
What tool can be used to monitor process stability?
Check Sheet
Flowchart
Control Chart
This RCA tool can be used when analyzing broad causes by looking at their specific components.
Histogram
Pareto Chart
Scatter Diagram
In the four process states, the Ideal State is when _________________.
The process is in control with 100% conformance.
The process is in control with some non-conformance.
The process is out of control with 100% conformance.
What does a random distribution in a histogram mean?
Data has come from two different systems.
Data is positively skewed.
Distribution has several modes (peaks).
What degree of distribution is shown in the image?
None
High
Low
Interpret the scatter diagram shown.
Strong Negative Correlation
No Correlation
Strong Positive Correlation
