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WorksheetsChapter 7 Management and Leadership Review
Total questions: 51
Worksheet time: 17mins
Name
Class
Date
1.
The way people get along with each other are know as
a)
core values
b)
human relations
c)
ethical practices
d)
leadership
2.
Which influence comes from power resulting from the personal characteristics of a leader rather than formal structure of an organization?
a)
informal influence
b)
formal influence
3.
What type of influence comes from a leaders position within the formal structure of an organization?
a)
formal influnce
b)
informal influence
4.
Management is the ability to motivate individuals and groups to accomplish goals.
a)
True
b)
False
5.
Which of the following is NOT an important human relations skill needed by leaders and managers?
a)
high level of education
b)
self-understanding
c)
communication
d)
team building
6.
This leadership characteristic involves making decisions carefully.
a)
initiative
b)
communication
c)
judgment
d)
understanding
7.
Work groups are an ineffective way for employees to gain experience with management activities.
a)
True
b)
False
8.
The most effective leaders treat everyone alike.
a)
True
b)
False
9.
Influence enables a person to affect the actions of others.
a)
True
b)
False
10.
Which of the following is NOT a good way to develop leadership skills?
a)
practice leadership at work
b)
observe leaders
c)
never ask for help from co-workers to prove you have the necessary skills
d)
participate in organizations and activities
11.
Alex and Bethany are both supervisors at Trinity Office Supplies. Alex has written a memo to Bethany regarding a shipment of printer cartridges. This is an example of
a)
horizontal/internal communication
b)
formal/vertical communication
c)
oral/internal communication
d)
vertical/internal communication
12.
Carol’s employees accomplish the tasks she assigns them because they respect and trust her. This is an example of
a)
reward influence
b)
identity influence
c)
expert influence
d)
position influence
13.
What is the ability to motivate individuals and groups to accomplish important goals?
a)
ethics
b)
leadership
c)
management style
14.
The important human relations skills needed by managers are self-understanding, understanding others, _____________________________________, team building, and developing job ______
a)
leadership, ethics
b)
communication, satisfaction
c)
leadership, management
15.
A manager who is willing to make unpopular decisions is showing this leadership characteristic.
a)
courage
b)
organizing
c)
judgment
16.
The ability to get others to accomplish tasks because of position the leader holds.
a)
Reward influence
b)
Expert influence
c)
Position influence
d)
Identity influence
17.
Having special expertise in an area.
a)
Expert influence
b)
Position influence
c)
Identity influence
d)
Reward influence
18.
The leader’s ability to give or withhold rewards.
a)
Expert influence
b)
Position influence
c)
Identity influence
d)
Reward influence
19.
The ability to motivate individuals and groups to accomplish important goals.
a)
Human relations
b)
Management
c)
Leadership
d)
Influence
20.
The way people get along with each other.
a)
Human relations
b)
Leadership
c)
Influence
d)
Formal influence
21.
Enables a person to affect the actions of others.
a)
Leadership
b)
Informal Influence
c)
Formal Influence
d)
Influence
22.
When one or two people emerge as leaders to help get the group focused and organized.
a)
Leadership
b)
Influence
c)
Formal influence
d)
Informal influence
23.
A leadership role that is part of the organization’s structure.
a)
Formal influence
b)
Informal influence
c)
Influence
d)
Management
24.
All managers devote the same amount of attention and time to each of the management functions.
a)
True
b)
False
25.
Good leaders understand that they cannot treat all employees alike.
a)
True
b)
False
26.
Employees who are not involved in work decisions often will not be especially committed to the work.
a)
True
b)
False
27.
Executives are the first level of management in a business.
a)
True
b)
False
28.
LaToya is comparing a number of health insurance plans to offer her employees. Which management function is she MAINLY working on?
a)
staffing
b)
controlling
c)
organizing
d)
implementing
29.
A company’s chief operating officer is an example of a(n)
a)
executive
b)
mid-manager
c)
contingent worker
d)
supervisor
30.
Supervisors are MAINLY concerned with which management function?
a)
controlling
b)
organizing
c)
staffing
d)
implementing
31.
What is the way a manager treats and involve employees?
a)
communication
b)
satisfaction
c)
management style
d)
ethics
32.
The process of accomplishing the goals of an organization by effectively using people and other resources is called?
a)
leadership
b)
satisfaction
c)
management
d)
marketing
33.
Involves analyzing information, setting goals, and making decisions about what needs to be done.
a)
planning
b)
staffing
c)
organizing
d)
controlling
34.
A management style best to use when the work is routine with few new changes.
a)
tactical management
b)
planning
c)
strategic management
d)
mixed managment
35.
Includes all the activities involved in obtaining, preparing, and compensating employees.
a)
controlling
b)
staffing
c)
planning
d)
organizing
36.
A management style best to use when working under tight time pressures.
a)
strategic management
b)
implementing
c)
tactical management
d)
mixed management
37.
Directing and leading people to accomplish the planned work of the organization.
a)
judgment
b)
implementing
c)
organizing
d)
staffing
38.
Determining how well the business is accomplishing its goals.
a)
controlling
b)
staffing
c)
dependability
d)
organizing
39.
Identifying and arranging the work and resources needed to achieve company goals.
a)
staffing
b)
implementing
c)
organizing
d)
planning
40.
All of the activities involved in obtaining, preparing, and compensating the employees of a business.
a)
Organizing
b)
Planning
c)
Staffing
d)
Implementing
41.
Effort to direct and lead people to accomplish the planned work of the organization.
a)
Planning
b)
Staffing
c)
Controlling
d)
Implementing-
42.
Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage
a)
Planning
b)
Controlling
c)
Implementing
d)
Staffing
43.
The way a manager treats and involves employees
a)
Management style
b)
Tactical management
c)
Mixed management
d)
Management
44.
Identifying and arranging the work and resources needed to achieve the goals that have been set
a)
Planning
b)
Staffing
c)
Organizing
d)
Leading
45.
Involves analyzing information, setting goals, and making decisions about what needs to be done.
a)
Planning
b)
Organizing
c)
Staffing
d)
Implementing
46.
Process of accomplishing the goals of an organization through the effective use of people and other resources
a)
Planning
b)
Marketing
c)
Leadership
d)
Management
47.
Ethical behavior involves all employees, not just a company’s executives and managers.
a)
True
b)
False
48.
Ethical companies never engage in competition for business.
a)
True
b)
False
49.
Ethical behavior must meet all of the following standards EXCEPT
a)
it is lawful
b)
it does not harm some while benefiting others
c)
it is consistent with company values and policies.
d)
it makes money
50.
Core values ________________
a)
outline the important principles that guide company
b)
tell what a business wants to achieve
c)
are a written description of a business idea
d)
describe the reason a business exists
51.
The BEST way leaders can emphasize the importance of ethical behavior is to
a)
fire unethical employees
b)
always act ethically
c)
post motivational signs around the office.
d)
write a mission statement
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