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WorksheetsPrinciple of Management Quiz
Total questions: 50
Worksheet time: 50mins
Who is/are not your trainer for this course?
Wo Pak Lin
Alvin Pang
Wo Pãk Lin
Keith Ngai
Which is not belongs to main principal functions of management?
Planning
Doing
Organizing
Controlling
Leading
What do Top Managers do?
Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it
Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
Make short-term operating decisions, directing the daily tasks of nonmanagerial personnel
Instruct everyone to do everything he wants
Joan supervises the food assembly line workers. What type of manager is she?
General Manager
Top Manager
Front-Line Manager
Middle Manager
CEO, Firdaus sets the direction and strategy for Malaysia Airlines. What type of managerial role is he performing?
Interpersonal
Decisional
Conclusive
Informational
Lit Qin, a manager in Bottom Glove Company, thinks that there is a huge opportunity to grow business profit by expanding one of the company production line to manufacture face mask.
Manager
Intrapreneur
Entrepreneur
Omni-preneur
What you can do with management theory?
Understanding the present by looking in to past.
A guide for manager to follow and execute
A source of new ideas to make decision
Understand your manager's decision
What are the problems with Classical Viewpoint Management theory?
Too mechanistic
Not taking account the importance of other human needs
Division of Labor
Improve overall productivities and profitability
In Douglas McGregor: Theory X VS Theory Y, Theory X represents...
pessimistic, negative view of workers
accepting responsibility
self control
resistant to change
This is belongs to...
Contingency Viewpoint
Classical Viewpoint
System Viewpoint
Systematic Viewpoint
Who is(are) your internal stakeholders of your company?
Board of directors
Employee
Customers
Owners
What are the Four Approaches to face ethical dilemma?
Utilitarian
Individual
Justice
Moral-rights
Righteous
What is Planning?
To measure the outcome if match the goals
To cope with uncertainty by formulating future courses of action to achieved specified results
To lead every staff achieve the goals you have set for them
To set goals and deciding how to achieve them
"“Let’s stick with what we do best, avoid other involvements"
This statement is best describes ...
Prospector
Reactors
Defenders
Avengers
Company ABC scans it environment regularly, and actively focus on developing new products and seek new markets. This company would most likely be a (n):
Reactor
Prospector
Analyzer
Defender
"Determine how to accomplish specific task with available resource within the next 1-52 weeks"
This is done by?
First Line Management
Middle Level Management
Top Level Management
General Management
SMART Goals
What is S mentioning here?
Speedtest
Superman
Special
Specific
"Pay Off $10,000 in Business Debt Within 30 Months"
Does this goal SMART?
Yes
No
Chun Yang is participating with other managers in a discussion about what his organization's goals should be for the next decade. He is participating in:
Strategic Planning
Operational Planning
Tactical Planning
Dating
Which of the following are belong to Common Grand Strategies?
Offensive
Growth
Stability
Defensive
What are the components inside SWOT Analysis?
Strength
Weakness
Opportunity
Threats
Original
When analyzing the “W” in SWOT analysis, Jian Tzer, the manager might be assessing:
Competitors' actions
High turnover of employees
Good financial resources of the firm
Possible challenges in the market
An assessment of how easy it is for suppliers to drive up prices.
This is driven by the:
number of suppliers of each essential input; uniqueness of their product or service; relative size and strength of the supplier; and cost of switching from one supplier to another.
This best describes:
Supplier Power
Buyer power
Competitive rivalry
Threat of substitution
Threat of new entry
Target Broad Market Lowest Price Possible
This belongs to...
Cost Leadership
Cost Focus
- Target niche market
- Offer unique products and features
This best describes...
Cost Focus
Differentiation Focus
How employees learn company culture?
Symbol
Story
Hero
Rites and rituals
Dancing and Party
This is an example of...
Functional structure
Divisional structure
What is the type of organization chart?
Hollow Structure
Simple Structure
Matrix Structure
What are the limitations of Rational Decision Making Model?
There is always not enough information
People bound to their own emotion to make judgements
Logical and unbiased decision making process
Please help me Firdaus?!
Instead of accessing current information available and make the best decision, Chun Yang decided to just do what it can to barely meet the minimum requirements needed for a problem. He is using ...
Rational Decision Making
Satisficing Model Decision Making
Irrational Decision Making
Incremental Decision Making
- "Efficient, logical, practical, and systematic in their approach to solving problems action-oriented Low tolerance for ambiguity and is rational."
- "Can be rash and fail to consider other options when addressing a problem. "
Which decision making style best describes the above?
Analytic Style
Conceptual Style
Directive Style
Behavioural Style
Kar Rock put money and support in stock market hoping that it will succeed and pay him back nicely. But the stock does poorly, he still refuse to cut loss and keep the investment hoping it will bounce back again.
This is an example of?
Confirmation Bias
Sunk Cost Bias
Representative Bias
Anchoring and Adjustment Bias
What are the advantages of group decision making?
Greater pool of knowledge
Deeper commitment to the decision
Satisficing
A few people dominate or intimidate
Different perspectives
What are the characteristic of Objective Appraisal?
Harder to challenge legally
Measure results
Based on fact and often numerical
- *Process of locating and attracting qualified applicants for jobs open in the organization*
- *Can be internal or external*
Which HR function is this belongs to ?
Performance Appraisal
Recruitment
Compensation
Benefits
How orientation should help a newly joined staff understand what he/she needs to do?
Brief him the job routine
Brief him on the organization’s mission, vision and operations
Brief him on organization’s work rules and employee benefits
Ask him to figure out the stuff himself
Find Lit Qin, he is CEO
Due to Pandemic situation, many companies have opt for online e-training. What are the benefits of online e-training?
Learn at own pace
Flexible schedule
You can lie on bed and listen to the course
No transporation needed
Starting from next month, Xue Jing will be in charge of Department of Operation, instead of Department of Finance.
This is an example of?
Promotion
Demotion
Transfer
Dismissal
Xue Kai, get RM10,000 sales commission as a reward of selling off RM500,000 worth condo.
What kind of reward is Xue Kai receiving?
Intrinsic rewards
Extrinsic rewards
Zee Kai is writing a paper for his Management class. He already has a strong 'A' in the class, and only needs to get a C on the paper to keep his A. As he prepares the final version of the paper, he takes special care that the paper is well-written, insightful, and error-free, something that he can be proud of. Xue Kai is experiencing:
OCD
Social Distancing
Extrinsic Reward
Intrinsic Reward
During sales team meeting, Sales Manager told all salesperson that they will be rewarded 1 month extra bonus if they able to close 10 more deals.
What type of reinforcement strategy the manager is using?
Positive Reinforcement
Negative Reinforcement
Punishment
Extinction
81% of a manager’s time in a typical workday is spent communicating.
True
False
Zee Kai and Leng Lui are talking on their cell phones. After Leng Lui reads him a phone number, Zee Kai repeats the number back to Leng Lui. This is an example of:
Feedback
Encoding
Decoding
Medium selection
When you are talking to a coworker, you are not listening to your supervisor announcement on today assignments and hence you failed to deliver the assignments.
This is type of .... barrier.
Sender
Encoding
Decoding
Receiver
General Manager instructed Finance Department Manager to prepare quarter finance report. This is ...... channel.
Horizontal Communication
Vertical Communication
External Communication
Calling
When you talking to your friend on where he went last weekend and you see his eye cue like this, he is...
Visual Remembered
Auditory
Auditory Digital
Visual Constructed
When you are talking to someone who is Visual Learner, you should
Show graph and picture to elaborate what you are trying to say.
Draw out your idea for him to see
Repeat again and again and again and again and...
Show him other people's thesis/research to prove your point
What are the advantages to perform controlling in your management?
To adapt to change & uncertainty
To discover irregularities & errors
To micromanaging people and make them do what you want
To deal with complexity
Which 1 is not in the perspectives of Balanced Scorecard?
Learning and Growth
Internal Business Processes
Financial
Customer
Assets and Liabilities
In order for you to control successfully, you should not...
Take too much control
Overemphasis on means instead of ends
Overemphasis on paperwork and reports
Engage with your staff to better understand their situation
