WorksheetsResell, Right-size & Retain
Total questions: 16
Worksheet time: 8mins
This is NOT a benefit of DIRECTV Service
NFL Sunday Ticket Max
Watch up to eight channels on one channel Mix
Record up to 6 programs on Genie One DVR
Restart select shows in progress,or watch shows that aired in the
last 72 hours? even if you forgot to record.
DIRECTV Genie does all of these except:
Enjoy your favorite shows in any room and on virtually any device
Includes ALL Genie Mini Fees at no extra charge
Record up to 5 shows at once
Store up to 200 hours of HD
This is a great Open-ended Discovery question
How many TVs do you own?
How much do you pay for your TV service?
Who is your current TV Provider?
Tell me what programming you and your family cannot live without?
I can find Save Promos in CRM here:
Find Caller Screen
Promotions Link in Product Configuration Page
Can Be Reached (CBR)
Call Handling Procedures - CLG
U-verse TV U450 includes all of these except:
Record up to 5 of your favorite programs
MoreDVRStorage - - Store up to 460 hours of SD or 165 hours of HD
More Premiums - HBO& Cinemax included
Get entertainment suggest ions unique to your tastes and find new titles you will love with Recommendations On Demand
U-verse TV U300 includes all of these except:
More Movies - premium movie channels including Starz ,Encore &
Showtime Unlimited
More Special Series - HBO Signature Latino
More for the Kids - includes Qubo & PBS Kids Sprout
More Music - includes MTV Hits, CMT Pure Country, MTVU, VH1Soul, BET Gospel &more
You will find great U-verse Primary & Secondary Save offers here:
MyCSP: Cool Factors
MyCSP: AT&T Internet, Phone, and U-verse TV Offers - CLG
MyCSP: Directv Now Hub
MyCSP: Disconnect Script
These can all help me get Competitive information except:
Package Comparision
CIC tool
AT&T Competitive Hub
SmartChat
A cushion statement begins like this:
While I review your account..
Help me understand...
You mentioned you are calling about...
May I have a contact number...
These are ALL important points to help Resell, Right-size & Retain except:
Actively listen to your customer's concerns & responses
Ask discovery questions to find our their wants, interest & needs
Have your manager call back customer with a save offer
Use your resources to find pricing, offers, benefits
These are all great benefits of AT&T Phone except:
Whether by phone or from any computer with Web access; you decide how, when, and where you retrieve and listen to your voice messages.
Never miss an important call.No matter where you are, callers will always reach you with Locate me feature
Get power outage protection with free battery back-up.
Feel secure knowing your address is displayed to fire/police
if an emergency would occur and help is needed at your home.
AT&T Phone Plans are all of these except:
AT&T Phone Unlimited North America
AT&T Phone 200
AT&T Phone Viva Mexico
AT&T Phone International Plus
AT&T Fiber benefits are all of these except:
AT&T is available everywhere, anytime
Is the network that takes our service one step further by delivering on a 100% fiber network, all the way to the home.
Internet 1000: Our fastest speed ever, delivering the best online experience and ultimate support for all devices, simultaneously
With U-verse TV and Internet 1000/100, customers can enjoy a new advanced DVR with a 1TB hard drive
These are all the current available AT&T U-verse Internet speeds except:
10 to 25 Mbps
75 to 100 Mbps
786 to 896 Kbps
45 to 50 Mbps
I can order, review bills and take payments for all U-verse Products in this system:
RIO
Telegence/Clarify
CRM/LS-CRM
OPUS
You can do all of these for Wireless except:
Disconnect and/or Suspend
Change Price Plan
Add a New Line
Upgrade Phone and/or add BOGO
