Emotional intelligence is sometimes called EQ, or _______.

A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.

Some people have naturally good EQ skills. Others do not. There is usually no way to work on or improve a person's EQ.

Being able to imagine what emotions a person is likely to be feeling (even when you don't actually know) is called ________.

Often it's important to express how you feel. But managing your reaction means knowing when, where, and ___________ to express yourself.

Someone who has good EQ knows it can damage relationships to react to emotions in a way that's disrespectful, too intense, too impulsive, or harmful.

Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.

People with good EQ know that moods aren't just things that happen to us. We can control them by knowing which mood is best for a particular situation and how to get into that mood.

Emotional intelligence is something that develops as we get _________________.