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WorksheetsReview for Final Exam
Total questions: 75
Worksheet time: 38mins
Salary is calculated hourly, daily, or weekly
True
False
What is the process of hiring, firing, training, and developing employees?
Human resource management
Human resource planning
Human interaction
None
Savings and investments are the same.
True
False
A credit record is a history of how you have managed your finances and repaid dept.
True
False
APR means
Annual Pizza Rate
Annual Percentage Rate
Annual Paper Rate
Annual Panda Rate
A institution lending money is called
Debtor
Loan officer
Creditor
Borrower
A low credit score will give me a
Low interest rate
High interest rate
None of the above
Debt is when you owe money you have used for the purchase of goods and services without paying for them immediately.
True
False
Main reasons that can hurt your credit history are
Late payments
Non payments
Loss of employment
Limited income
All of the above
Credit is a promise to repay money that was lent to you.
True
False
Your potential savings is the difference between the amount of your net income and the amount you spend
True
False
Which of the following is a form of credit?
Mortgages
Savings
Stocks
Bonds
Months and days are always written in upper case in Spanish
True
False
In the Spanish language; I write the month, date then year.
True
False
How do you say Friday in Spanish
Martes
Viernes
Lunes
Sabado
La entrevista means
employment
the personnel
the interview
secretary
What words should be capitalized in spanish
book titles
songs titles
movies titles
all of the above
none of the above
La secretaria means the secretary
True
False
How do you say Enero in English?
December
January
March
May
Which of the following should not be included on your resume?
Name
Personal information such as your age or marital status
Education
Activities you have participated in
It is okay to lie and add information on your resume.
True
False
Your resume is a one or two page snapshot of you.
True
False
Your resume should be printed on good quality paper like bond paper.
True
False
A resume should be 5-10 pages long
True
False
A resume ___________
helps to get the employer's attention.
is the same as filling out a job application
list personal information such as your birthday.
will not make a difference when applying for a minimum wage job.
work experience can include community service
True
False
Wearing a lot of jewelry to an interview is a good idea, it lets the interviewer know that you are wealthy
True
False
How should you dress for a corporate interview?
business casual
casual
business professional
street cloths
Your suit jacket and pants should match.
True
False
When wearing a skirt, it should be at least knee length
True
False
What are acceptable colors for an interview suit?
Black
Dark Grey
Navy Blue
All of the above
Teams do not only exist in sports but, also at a workplace.
True
False
The key elements of a successful meeting include
Be on time
Listen smart
Ask questions
All of the above
Negotiation is not a good way to solve a problem.
True
False
What are the methods of dealing with conflict?
avoidance
confrontation
reasoning
all of the above
Which one is a key question in problem solving?
What is the problem?
What are the signs of the problem?
What are possible causes of the problem?
What is needed for a good solution?
all of the above
Brainstorming helps get a lot of ideas to solve a problem
True
False
Someone who can't get along with others is a more valued worker.
True
False
In teams you
learn new things
share ideas
build self-confidence
All of the above
Teams work to solve problems
True
False
Teams assist in making a workplace successful.
True
False
What type of evaluation is it when the employer performs the evaluation using a predetermined set of questions?
Employer Evaluation
Peer Evaluation
Customer Evaluation
Self-Evaluation
Evaluations help to
identify strengths
identify weaknesses
set goals
all of the above
Evaluations are usually conducted by the employee's direct supervisor
True
False
A formal evaluation, one written and kept in the employee's file, should be done once every 5 years
True
False
What is "quality of work"
How many times you had to fill in for someone
How many jobs you did
How well the job was done
None
One purpose of an evaluation is to document performance
True
False
What word describes to examine and judge carefully?
Performance
Authorization
Evaluation
None of the above
What type of evaluation is it when co-workers are asked about the performance of the team?
Employer Evaluation
Peer Evaluation
Customer Evaluation
Self-Evaluation
The way in which someone or something functions is
performance
evaluation
work
expectations
What type of evaluation is it when you are given a set of questions which you answer about yourself?
Employer evaluation
Peer evaluation
Self evaluation
Customer evaluation
A performance evaluation benefits both the employee and the employer.
True
False
A formal evaluation, one written and kept in the employee's file, should be don at least once every 5 years.
True
False
What type of evaluation usually comes in the form of a survey?
Employee valuation
Peer Evaluation
Customer Evaluation
Self Evaluation
Essentials that must be kept near the phone are
phone book
message pad
company phone directory
all of the above
your voice is not the first impression a person gets on the phone
True
False
Volume or energy includes talking too softly and talking too loud.
True
False
Pitch and inflection add special meaning and emphasize the things you say.
True
False
Telephone courtesy includes
hanging up on the person
handling the call politely
not introducing yourself
not asking to be put on hold
_____________ is how low and high you are speaking.
volume
speed
pitch
tone
when answering the phone, say only the name of the company.
True
False
When taking a message, write down
name of the caller
area code and phone number
exact time and date
all of the above
If an angry caller is on the phone
transfer the call to someone else
do not raise your voice
try to calm him down by joking with him
when leaving a message, leave your
name
phone number
message
all of the above
Which need is at the very bottom of the pyramid in Maslow's Hierarchy of needs?
Esteem
love and belonging
safety
physiological
What is an example of "love and belonging" in Maslow's Hierarchy of Needs?
Friends
air
Water
Freedom
Religion can be an example of self-Actualization in Maslow's Hierarchy of Needs
True
False
In Alderfer's ERG Theory, ERG stands for Energy, Realness, and Graphs
True
False
In McClelland's Acquired Needs, which of the following are acquired needs?
Need for Achievement
Need for Power
Need for Affiliation
All of the Above
Herzberg's Two Factory Theory uses Hygiene Factor and Motivator Facts
True
False
Which thory is known as operant conditioning?
Two factor theory
Reinforcement Theory
Maslow's Hierarchy of Needs
Cognitive Evaluation Theory
Which is an example of positive reinforcement?
A manager giving praise to an employee
manager demotes the employee
Manager stops nagging the employee
Manager ignores the behavior
Which of the following are type of reinforcement?
Positive reinforcement
Negative reinforcement
Punishment
Extinction
all of the above
In Equity Theory, it is not the actual reward that motivates, but perception on the efforts to receiving a reward.
True
False
In business, a strike is...
an umpire calls
10 pins fall down
when union workers temporarily refuse to work
when workers decide to riot and loot
