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Salesforce

Total questions: 8

Worksheet time: 3mins

Name
Class
Date
1.

Salesforce is a CRM. What does CRM stand for?

a)

Critical Reading Management

b)

Customer Response Management

c)

Customer Relationship Management

d)

Connect-Relate-Motivate

2.

(Multi-select) Which Division roles are currently using Salesforce?

a)

State Directors

b)

PEMs

c)

Division Admins

d)

Program Specialists

3.

(Multi-select) Our 2018 Organizational Excellence Tactic #15 includes adopting and leveraging Salesforce to...

a)

Provide better analytics

b)

Strengthen processes

c)

Make more money

d)

Create efficiencies

4.

Which CRM system did AVID use prior to adopting Salesforce?

a)

MyAVID

b)

Oracle

c)

Microsoft Dynamics

d)

We didn't have one

5.

What does a CRM do?

a)

Color-codes your Rolodexes

b)

Manages your critical customer information in one place

c)

Organizes your customers by their favorite foods and vacation spots

d)

Computifies

6.

AVID plans to roll out Salesforce to...

a)

Select teams

b)

Partner-facing teams

c)

All teams

7.

Which logo will we use for this system?

a)
b)
c)
d)
8.

Salesforce is committed to education and giving back. Since 1999, Salesforce has given ______ to schools.

a)

$5 million

b)

$35 million

c)

$65 million

d)

$1 billion