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WorksheetsMini game thuyết trình nhóm 2
Total questions: 11
Worksheet time: 6mins
In what format were the two letters written?
A. MODIFIED SEMI-BLOCK
B. SIMPLIFIED
C. BLOCK
D. MODIFIED BLOCK
Which method is used to write a disclaimer letter?
A. Direct
B. Indirect
How many paragraphs are included in the content of a disclaimer letter?
A. 2
B. 3
C. 4
D. 5
What is the purpose of a disclaimer letter?
A. To increase profits for the business
B. To protect the business or individual from legal liabilities
C. To advertise products more effectively
D. To reduce operating costs for the business
In what situations is a disclaimer letter commonly used?
A. When a business wants to declare no responsibility for risks
B. When customers request compensation
C. When a product has a new feature
D. When a business wants to raise product prices
In which style is a disclaimer letter written?
A. USA
B. England
Which method is used to write a letter apologizing for an employee’s actions?
A. Direct
B. Indirect
How many paragraphs are included in the content of a letter apologizing for an employee’s actions?
2
3
4
5
What is the main purpose of apologizing to a customer for an employee’s actions?
A. To satisfy the customer in the short term
B. To avoid lawsuits
C. To rebuild trust and maintain a good relationship with the customer
D. To find fault with the customer
Which of the following is the most appropriate response after receiving a complaint about an employee’s actions?
A. Send an apology email without reviewing the details of the incident
B. Do not respond, hoping the issue will resolve itself
C. Conduct an internal investigation and communicate the results to the customer
D. Immediately terminate the employee involved
In which style is a letter apologizing for an employee’s actions written?
A. USA
B. England
