NEW
Font size
WorksheetsBCSBI
Total questions: 25
Worksheet time: 12mins
What does BCSBI stand for
Banking Code and State Bank of India
Bankding Codes and standards Board of India
Banking core and Standards Board of India
Banking Corps and Standards Board of India
Which are the two codes evolved by BCSBI
Code of Bank's commitment to Customers
Code of Bank's commitment to MSMEs
Code of Bank's Commitment to Micro and Small Enterprises
Code of Banks commiment to customers & to Micro and small enterprises
Which right of customer is not included in the codes
Right to fair treatment
Right to Transparency, fair and honest dealing
Right to suitability
Right to Safety
While sanctioning home loan, if a banks asks customer to take insurance of the house form a particular insurance company only, which right of customer is violated by the bank
Right to fair treatment
Right to transparency & honest Dealing
Right to suitability
right to Privacy
If a customer is not satisfied with the reply or does not get the reply from bank for the compliant lodged with the bank, he can approach Banking Ombudsman after how many days after date of receipt of complaint by bank.
7 days
15 days
30 days
60 days
IF customer is not happy about choice of his current/savings account, he can within 14 days of opening the account
approach for closure of account along with any interest it may have earned, without any penal charges
approach bank to switch to any other account without penal charges
Ask bank to pay compensation
both a and b
What is not correct about exchange of soiled/mutilated notes at bank's branches
Bank should exchange soiled/mutilated notes and issue good quality clean bank notes upto a prescribled limit per day
Bank have to extend facility to walk in customers also
Bank can ask all such customers to furnish the PAN card Copy
For transactions above a specified amount, banks can ask customers to furnish the PAN card Copy
Bank should settle claims in respect of deceased depositors and release payment to survivors /nominee on production of proof of death of depositor and suitable identification of claimants to bank's satisfaction within a period not exceeding
7 days
14 days
15days
30 days
Bank to return the securities /documents /title deeds to mortgaged property within how many working days of payment of all dues to it
7
10
15
30
What is incorrect statement about Safe deposit locker in banks
bank has not details about the contents of locker
Bank does not get the insurance done for contents of locker
The relation of banker & customer is of lessor and lessee
Customer cannot approach Banking Ombudsman if he has any complaint
As per BCSBI Code if the bank increases any of charges or introduce a new charge, it will be notified ______ prior to the revised charges being levied / becoming effective.
a) 1 month
15 days
3 months
7 days
As per BCSBI Branch Closure/ Shifting notice to be given before……….. if there is no branch of any bank functioning at that center.
1 month
2 months
3 month
6 months
. As per BCSBI in Branch level Customer committee there should be atleast ……….. Senior citizen members.
3
2
1
4
As per BCSBI Guidelines which of the following information should be displayed at branches.
Certificate of membership of BCSBI
Bank’s Base rate /MCLR Rate
Minimum Balance requirement for SB Account
Contact details of Zonal/Regional Manager
All of the above
Which of the following guidelines is not covered in BCSBI?
a) Advising the applicant in writing the specific reasons for rejection of the loan
a) Providing the customer MITC governing the deposit facility at the time of opening deposit account
a) Opening of BSBD accounts
a) Differential ROI Based on customers CIBIL Score
As per BCSBI Guidelines which of the following information /documents should be available at the branch for perusal of the customer
Facility of deposit/exchange of coins of all denominations
Collection of dues and security repossession policy
Design and security features of Bank/ Currency notes.
Policy relating to lending to MSEs and rehabilitation
All of above
Which of the following products/services are covered under BCSBI Codes
a) Foreign Exchange services
a) Debit /Credit cards
a) Safe deposit lockers
a) All of above
What are the objectives of BCSBI?.
To encourage market forces, through competition
a) To achieve higher operating standards
a) To promote a fair and cordial relationship between you and your bank
a) To foster confidence in the banking system.
a) All of the above
If bank has made any change in terms and conditions of deposits without notice, it will notify change within ___ days, If such change is to disadvantage to customer he may close his accounts within ___ days of notice or switch to any eligible account without having to pay revised charge or interest
30 days , 14 days
30 days, 15 days
30 days, 30 days
30 days, 60 days
What is not correct when an account is converted into an inoperative account
Bank has to inform customer at least 3 months before an account is classified as inoperative and the consequences thereof at his last recorded address /email id
Bank has to inform the joint holder also if any before an account is classified as inoperative
Levy charges for activation of inoperative account
Not levy charges for not maintaining minimum balance in the account
Banks have to issue requisite certificate if they deduct tax from interest paid/accrued on their deposits
Within 7 days of deduction of tax
on annual basis
At maturity of FDR
within stipulated period (presently quarterly)
Bank should settle claims in respect of deceased depositors and release payment to survivors/nominee on production of proof of death of depositor and suitable identification of claimants to bank's satisfaction within period not exceeding
7 days
14 days
15 days
30 days
On being notified by customer about unauthorised transaction, Bank will credit (shadow reversal) of the amount within how many working days
3
7
10
30
Customers will not be liable for loss occurring due to unauthorized transactions in the following cases:
Customer has shard the payment credentials with a third party
Negligence on the part of bank
Where there is a third party breach, but customer informs the bank within 4-7 working days of receiving the communication from the bank regarding unauthorised transaction
Where there is a third party breach, but customer informs the bank after 7 working days of receiving the communication from the bank regarding unauthorised transaction
If a Bank places lien on customer's savings bank account for recovery of its credit card overdue. it has to send communication to this effect on email/mobile phone /registered address within how many days of placing lien
3 days
7 days
15 days
30 days
