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Team George Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

When does NYSOH Open Enrollment begin?

a)

November 15

b)

October 31

c)

November 1

d)

November 30

2.

What would be your next steps if a consumer had a "We Are Sorry Message"?

a)

Max E Incident

b)

Escalate to Supervisor

c)

JIRA Incident

d)

Send back to Research Team

3.

Consumer want's someone to speak on their behalf, what options do you have? (Check all that apply)

a)

One-time Authorized Rep

b)

24 hour Authorized Rep

c)

Permanent Authorized Rep

d)

7 Day Authorized Rep

4.

Consumer wants to appeal their determination, what is your next step?

a)

Account Review Unit

b)

Help Desk

c)

CSS IV

d)

Escalate to Supervisor

5.

What does SEP stand for?

a)

Standard Enrollment Procedure

b)

Special Enrollment Period

c)

Standard Enrollment Period

d)

Special Enrollment Placement

6.

What system do we use to verify/ confirm TPHI?

a)

Back Office

b)

Siebel

c)

EMedNY

d)

Max E

7.

Can you repeat any part of a consumer's SSN?

a)

True

b)

False

8.

QHP means?

a)

Quality Health Plan

b)

Qualified Health Placement

c)

Qualified Health Plan

9.

What type of health coverage do you generally transition into at the age of 65?

a)

Medicaid

b)

Qualified Health Plan

c)

Medicare

d)

Essential Plan

10.

What options does a consumer have to submit documentation? (Check all that apply)

a)

Mail

b)

Email

c)

Fax

d)

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