WorksheetsHuman Resources Key Terms
Total questions: 20
Worksheet time: 11mins
The extent to which a customer is satisfied with a product.
Quality
Service
Training
Goods
The quantity of goods or services produced by an employee over a period of time.
Service
Productivity
Work ethic
Motivation
Retention is
How long an employee can remember instructions for.
How long an employee has worked for a business.
The proportion of a business's workforce that stays with the business over a period of time.
The proportion of employees who are absent from work over a period of time.
This document sets out the qualifications and skills required by an employee to fill a particular job.
CV
Job description
Person specification
Job advert
This document states information about the duties and tasks that make up a particular job.
CV
Job description
Person specification
Job advert
The process of selecting the most suitable applicants from those people who apply for a job.
Shortlisting
References
Interview
Psychometric testing
Statements of an applicants suitability for a particular job.
CV
References
Job advert
Person specification
A method of recruitment where a business approaches suitable people employed by other businesses and invites them to apply for a job.
Headhunting
Recruitment and selection
Interview
Shortlisting
When a job vacancy is filled from within the existing workforce.
Shortlisting
Headhunting
External recruitment
Internal recruitment
When a job vacancy is filled from any suitable person not already employed by the business.
Shortlisting
Headhunting
External recruitment
Internal recruitment
A letter written to accompany and application for a job.
CV
Letter of application
Reference
Job advert
Curriculum Vitae
Provides information about a person including qualifications, employment history and interests.
Provides the information about the skills and qualities needed to fulfil the role.
Provides the information about the task which will be undertaken in the role.
Provides information about the suitability of the candidate to attend interview.
An assessment that judges the ability of a person to carry out specific duties.
Reference
Shortlist
Aptitude test
Interview
A psychometric test is
An exam
A question asked at interview
Multiple choice tests designed to show an applicant's personality.
An interview with a psychologist.
Wastage is
When employees waste time at work.
When employees throw products away accidentally.
When an employee wastes their packed lunch.
When products can't be sold because they are poor quality or out-of-date.
Job enrichment is
Designing a job to give interesting and challenging tasks.
Redesigning a worker's job so that it contains more tasks of a similar level of complexity.
A type of on-the-job training.
A type of off-the-job training.
Job enlargement is
Designing a job to give interesting and challenging tasks.
Redesigning a worker's job so that it contains more tasks of a similar level of complexity.
A type of on-the-job training.
A type of off-the-job training.
Fringe benefits are
Designing a job to give interesting and challenging tasks.
'Extras' that employees may receive in addition to their pay, e.g. a company car.
A type of on-the-job training.
A type of off-the-job training.
A higher hourly rate that is paid for any additional hours worked.
Fringe benefit
Overtime
Piece rate
The National Living wage
A method of payment under which employees are paid according to the quantity of products they produce.
Fringe benefit
Overtime
Piece rate
The National Living wage
