Minimum order value is required when you shop online.

When you shop online, for every RM1 spent will earn you 1 IKEA FAMILY point.

To earn points upon online purchases, you have to indicate your IKEA FAMILY membership number in the address page as you are checking out.

For IKEA FAMILY member, your loyalty points will be credited 3 business days after delivery.

Customer must register and set up an account in order to start shop online.

The price of online products are usually similar as to in-store prices. Occasionally, some price differences might occur in the event of different promotions.

IKEA FAMILY vouchers are redeemable online.

Online customers are able to save/hold orders in the shopping cart for maximum of 1 day.

Currently, all forms of services are available for online purchasing including Home Delivery, Furniture Assembly, Sewing services and Installations.

For every successful online transaction, the customer will receive an invoice via email with the web order number included.

Amendments can be done once the order is paid and confirmed.

IKEA can be contacted via phone, email or visit IKEA Store in-person if customer need help regarding online purchases.

For West Malaysia, truck delivery charges ranging from RM98 to RM258 depending on locations, similar to how we price today in stores and picking included.

Online customers are able to track delivery orders using their Web Order Number through the Track & Trace system.

Customers can pay for online purchases using only Visa and Mastercard credit cards.

Refunds will be done via the initial payment mode and may take up to 7 working days subjected to conditions of the products.

For West Malaysia, parcel delivery is within 3 days from the date of order.

Cancellation is only permitted so as long the products have not been handed over to transport providers.

When is the soft launch of E-commerce for IKEA MY stores?