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First Choice - DHL - Zebra - Leadership

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

A daily discussion 10-15 minutes based on the standard agenda and performance is called?

a)

Performance Improvement

b)

Performance Tracking

c)

Performance

Demonstration

d)

Performance Dialogue

2.

Which of the following is NOT one of the steps of the 5S method?

a)

Sort

b)

Shine

c)

Specialize

d)

Sustain

3.

TIMWOOD - Which is not a type of waste?

a)

Transport

b)

Inventory

c)

Motion

d)

Delivery

4.

What is not Strategy 2025 (#TogetherUnstoppable)?

(Multiple answers)

a)

#ConnectPeople

b)

#ExecutionEdge

c)

#DelightedCustomer

d)

#OwnTomorrow

e)

#Attitude

5.

First Choice is Everybody. Everyday. Everywhere. A little bit (a)   .

6.

The Japanese term meaning “the real place” is?

a)

Poka Yoke

b)

Seiton

c)

Gemba

d)

Kanban

7.

The 3rd ‘S’ in 5S is __________?

a)

Sustain

b)

Sort

c)

Set in order

d)

Shine

8.

Which technique reminds personnel to stop work if they think their health and safety are at risk?

a)

SLAM

b)

PASS

c)

PPE

d)

LOTO

9.

Safety procedure to ensure that dangerous machines are properly shut off?

a)

LOTO

b)

PPE

c)

SLAM

d)

PULL

10.

How many types of waste are there in TIMWOOD?

a)

5

b)

7

11.

Which part of Leadership Attribute is 'being result oriented?

a)

Head

b)

Heart

c)

Guts

12.

Which KPI is this?

'A measure of DHL's ability to process an order from release to order completion and ship confirmation based on the service level agreement'

a)

Quality

b)

Fulfillment Accuracy

c)

On-Time Fulfillment

d)

Dock to stock

13.

First Choice approach: Change x Acceptance =

a)

Effectiveness

b)

Performance

c)

Development

d)

Commitment

14.

Does the 5S methodology have three Phases (Implementation, Embedding, and Maintaining? (T/F)

a)

True

b)

False

15.

Effort Benefit Matrix can be used to identify Quick Wins?

a)

True

b)

False

16.

What gives us an overview of a product or service going through a process from the beginning to an end looking for values?

a)

VSM

b)

SOP

c)

Flow chart

d)

Swimlane