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WorksheetsWeekly Knowledge Quiz!
Total questions: 13
Worksheet time: 7mins
Imagine Abigail is on the line, reporting that her beloved PED P400 has suffered some unfortunate physical damage. What should our savvy agent do next to save the day?
Get approval to create a Service Order
Get approval to escalate the issue to L2
Refer to the vendor
Check SAF files
Imagine you're in a bustling store, and our friend Luna is struggling with a KVS monitor that just won't serve off orders. What should you do first to help her out?
Switch the store to backup and restart WST along with the RHS itself
Test using the soft bump bar on a register to identify if the issue is hardware or software
Start troubleshooting the Bump bar and determine if a service order for a new bump bar is needed
Advise Luna to swap bump bar cables with a working one
Anna is having a bit of a tech hiccup! Her screens are showing some wacky information, almost like they’ve swapped places. How should you kick off the troubleshooting adventure?
Tell Anna to swap the video cables
Restart the KVS controller
Adjust the display settings to bring back the order
Suggest Zoe replace the VGA cables
Imagine Nora is having a frustrating day because her printer just won't cooperate, even after she replaced everything! What should be the first step she takes to get it back in action?
Run printer diagnostics and check status on Device Manager and Devices and Printers by sending a test page
Advise Nora to test it in another location and swap around the cables to ensure there's no physical damage
Escalate to L2
Replace the printer communication cable and then proceed to restart the printer
If OTP Ava, mentions a promotion that seems a bit off, how can we double-check to see if that promotion is actually active?
Running NP6
Running RFM package status report
Check if the promotion is active on RFM
Run RFM diagnostics
James, a newly promoted manager, is mysteriously missing from GAM but is actively making waves in eHR. You've already confirmed that the information in eHR is spot on and there are no alternate EIDs lurking around. What should be your next move to solve this intriguing puzzle?
Tell the caller to hang tight for another 24-48 hours while the new manager makes his grand entrance in GAM.
Guide the user to force delta files and put the case on hold until the store gives a thumbs up on whether that did the trick.
Lead the user to force delta files and escalate the matter to BOS L2 for further investigation.
Take matters into your own hands, force delta files, and escalate to BOS L2 yourself.
Hey there, tech wizard! Benjamin just reached out, saying he can't see any orders on the FC monitor and DT monitor. What should be your first move to help him out?
Start probing questions and confirm if the monitors are connected to the KVS 3 controller
Run the DMB Publisher fix script on the RRM
Start troubleshooting the IDMBs and ODMBs right away
Advise Benjamin to check all connections in the Orb Controller and restart it
If a PED card reader suddenly flashes "Failed To Get Device Key," what should be your first heroic move?
Tell Grace to find the key and call back when she's ready!
Ping the PED to confirm it's online, and troubleshoot as if it's a mystery in VHQ!
Double-check with Jackson that it's a new install and the PED has the right IP address!
Suggest Abigail to visit the hardware store for a shiny new ethernet cable!
Imagine supervisor Hannah is on the line, and she’s reporting that the BDAP monitors are acting a bit mysterious—they're powered on and online, but no orders are showing up! What’s the best way for Rohan to tackle this puzzling situation?
Transfer to AST with no approval
Check for SHN and then ask for approval on mentor chat
Advise Mia to avoid using the BDAP system and go back to CCB + Dessert
Force a smart update on RB to activate the monitors
If you want to dive into the shared store mail, which credentials should you enter on the GAS login page?
Imagine Maya, a diligent manager, approaches you with a puzzled look. She says, "I can't seem to access eRestaurant, and I keep getting this error: 'Your access to eRestaurant is not set up correctly.' What should be the first step to help her out?
Impersonate the OO to check if the back office access is assigned
Impersonate Maya to check her profile
Reboot the BOS
Advise Maya to log in from another computer/laptop
Hey there, superstar! What should you do if you stumble upon a coaching opportunity that feels a bit off?
Rant about it to all my friends on Teams and WhatsApp like it's the latest gossip!
Feel down and keep it to myself, thinking I probably deserve this and life is just a gloomy place.
Convince myself that work is just unfair and I shouldn't expect anything better.
Drop a quick message to my supervisor, like so we can review it together and set the record straight!
Have you ever felt like your personal life is crashing into your work life, affecting your attendance and performance? What can you do about it?
Keep it all to yourself, like a secret superhero, until you get fired!
Vent to your fellow technicians about how unfair everything is, like a drama club meeting!
Chat with your supervisor to see if you can request some vacation time or get directed to the company psychologist!
Throw in the towel and start racking up SSP, CO, and high AHT
