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WorksheetsCard ID Training_Impac
Total questions: 10
Worksheet time: 9mins
Which is true when identifying the fuel card ID?
You should first identify the last 5 digits of the card ID including the final number and then include the expiration date.
First, identify the last 5 digits of the card not including the expiration date digit.
First identify the last digit of the year in the expiration date, then the last 5 digits of the card including the final digit.
First identify the last digit of the year in the expiration date, then the last five digits of the card NOT including the final digit.
Why is it important to be able to identify the card ID?
It's a number tied to a driver or vehicle card account that makes searching in fleet commander MUCH easier so you don't always have to type out the full card number when doing report searches, etc.
It's a number tied to a driver or vehicle card account that is used only for referencing in billing reports.
Over-all, card ID numbers are used to implicate the driver when there's a disputed transaction.
It's a universal way of creating an identification process that allows the driver to purchase maintenance on the account.
What is the most important thing to remember when working on cases and receiving calls?
Pretend like you know everything and move on.
Create a case and ask questions later.
Ask for help if you're not sure.
Ensure you have a manager with you ALL the time so you never have to make any mistakes.
What is the plastic card ID?
006735964
235964
359641
864081
Don't accept this card ID, it's expired.
What is the plastic card ID?
734511
864081
006703
703541
None of the above answers apply.
What is the appropriate response to the fuel card ID?
557812
121517
006757
Don't accept this card ID, it's expired.
None of the above answers apply.
Which is the fuel card ID?
123456
567892
267701
677012
Don't accept this card ID, it's expired.
Which is the fuel card ID?
356781
335678
2335678
356781
Don't accept this card ID, it's expired.
Which fuel card ID is identified?
567898
200022
200025
200023
Don't accept this card ID, it's expired.
Which is the fuel card ID?
145679
845679
156788
456781
Don't accept this card ID, it's expired.
