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WorksheetsThird Party Compliance Review Cricket Protect
Total questions: 8
Worksheet time: 4mins
Where would you find the Cricket Protect terms and conditions? Select all that apply.
Cricketwireless.com
Phoneclaim.com/cricket
Cricket Protect Brochure
Ask your manager
Customer will receive a copy in the mail.
When are you required to provide a Cricket Protect Brochure to the customer.
The 3rd Tuesday of the month.
At time of enrollment.
When they have a question about Cricket Protect.
Anytime you don't know the answers.
Is there an additional cost when filing a Cricket Protect Claim?
Yes, based on cost of the phone.
No never.
All deductibles are the same.
I don't know I will just ask my manager.
Where can the cost of the deductible be found? Check all that apply.
Insight/Exceed.
Call Asurion and ask a representative.
Phoneclaim.com/cricket.
In a Cricket Protect Brochure.
Contact Chat to the max.
What kind of replacement device will the customer receive when they file a Cricket Protect claim?
New or refurbished.
An upgrade to their current model.
Whatever phone they want.
Always the same phone they had.
A like featured phone.
Its not required for a customer to buy coverage but if a customer doesn't buy coverage what are they protected against?
A zombie apocalypse
Not a single thing.
Manufacturer defects in workmanship and materials.
Against getting a discount on a new device in the next 90 days.
A customer can place _______ claims in a 12 month period with a maximum coverage amount of _______? Select that which apply.
1 claim
2 claim
$500.00
$1,000.00
$1,500.00
If a customer wishes to protect their phone what will the cost be? Select all that apply
$7
$10
$11
$5
