Retail/Sales can ask to set up a payment arrangement for the customer over the phone, you must only discuss PA options with the BRP or AU on the account.

Customers who qualify to set up an EPS must have any existing PA's deleted at the time of EPS creation. They cannot have both a PA and an EPS for the same balance, they must choose one or the other, if eligible.

Customers who have an active EPS, and the next month are past due and need to set up a PA can, it is not prohibited when a customer is setting up EPS on the same day.

First installment must be at least __% of the PA amount for a multi-part arrangement.

Do we own Business Accounts whose Credit Class 4: Under 15 active lines for setting up PA?

FPD Status. Active account. Is FDP required?

FPD Status. Suspended account. Is it eligible for PA?

What's the maximum installment for POP?

What's the maximum installment for RA?

16-30 days past due. Active account. Is FDP required?

28 days past due. Account suspended. FDP is not required.

When setting up a PA, all arrangements require at least the past due amount to be included, and if the arrangement will extend past the next bill due date the full balance must not be included.

Always try to secure a Future Dated Payment (FDP), even if it is not required for that arrangement type.

If the customer is mailing a payment for an active account, enter the expected payment date 10 days from the mailed date.

What are the advisement about their PA?Select that applies.

Customer made an error and calls within 24 hours to explain that the PA was set for the wrong date.

Mailed payment (including Money Orders): within __days from the mailing date.

What's the color of payment activity icon for Check Refund?

____covers T-Mobile's operating expenses when a representative helps a customer over the phone with a payment/payment arrangement or when a customer visits a retail store to set up a payment arrangement.

Are Canceled accounts going to be charged for Payment support fee?

The customer is making split payments, such as using two cards to pay the balance; only charge for one payment fee: waive second payment by using ‘Multiple payment support fees’ reason in the payment form.

If the customer is making a payment and setting up a payment arrangement on the same call,do not waive the one-time payment fee: w

___happen when we process a payment and find out later the bank rejected it.

___prohibits the account from making a payment via the returned payment method (electronic check or credit card) for 30 days regardless of the return reason code.

___is a future electronic funds transfer attached to a payment arrangement (PA).

The FDP is being sent to the customer's financial institution

___teams review all collection holds placed on accounts to ensure that they are valid.

Default expiration: 15 days The hold should not extend past the next due date. If it does, manually adjust the hold end date. Set a follow up in Samson for three business days to prevent the hold from being released. Use when the following criteria is met:Your customer is disputing an amount billed, that requires research that can't be handled in one call.A memo must be placed on your customers account that they have an open bill dispute, and the issue is being researched.There must be an open follow-up set on their account for the billing issue. Your customer is disputing an amount billed, that requires research that can't be handled in one call. A memo must be placed on your customers account that they have an open bill dispute, and the issue is being researched. There must be an open follow-up set on their account for the billing issue.

EPS can't be set for less than $400 or more than $2,000 before the 25% minimum payment has posted.

Address for T-Mobile payment lockbox.

The account is not eligible for a bill cycle change if any of the below applies.Select all that applies.

What is the close date if the customer's bill due date is 15?

MRC is billed and due after the bill cycle is closed.

MRC is billed at the beginning of the cycle and due within the same bill cycle.

The first bill cycle will close within __ days of activation