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WorksheetsGanley Sales Quiz
Total questions: 11
Worksheet time: 4mins
Most purchase decisions are based on price.
True
False
Which of the following techniques help to build rapport? Check all that apply)
Introduce yourself and use the customer's name
Finding common ground/values
Repeating information back
Sending an email
Which are characteristics of a great salesperson? Check all that apply.
Great listening skills
A desire to help people
Using aggressive sales tacticis
Authenticity
When faced with a price objection, sales people respond by... Check the best answer.
Lowering the price
Asking the manager for help
Showing how the vehicle presented is a good value for the asking price
None of the above
Every customer has objections. You should address them by... Check the best answer
Ignore them and keep selling the vehicle
Ask open ended questions to clarify the objection
Have a complete knowlegde of the vehicle you are selling
All of the above
What is the best way to speak with a customer? Check the best answer.
Never ask a question that can be answered "No."
Ask open ended questions
Quickly, to ensure you control the conversation
Like they know nothing about the vehicle
Very few sales people take the time to properly. Check the best answer.
Demonstrate a vehicle
Do an effective test drive
Prospect
All of the above
Name three reasons to use the CRM.
Closing a sale
Competition
Controlling the conversation
Consistancy
HOw do sales people miss potential sales? Check the best answer.
Not asking for the sale
Being late for an appointment
Failing to follow-up with thecustomer
Both A and C
All of the above
Why do salespeople neglect to follow-up with a customer? Check all that apply.
Fear of rejection
It's the manager's job
They forgot to schedule it in the CRM
All of the above
All questions are objections
True
False
